Michael Gilbert Jr.
Sumter,SC
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
AAFES
01.2010 - 01.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured and maintained compliance with all health and safety regulations by conducting regular inspections of equipment/operations within the store, ensuring safe environment for both staff and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Associates Degree - Graphic Design
The Art Institute of Pittsburgh
Online05-2009
High School Diploma -
Sumter High School
Sumter, SC05.2007
Certificate - Graphic Design
Career Center
Sumter, SC05.2007
Skills
- Customer service
- Staff supervision
- Workload management
- Graphic design
- Logo design
- Image editing
- Adobe creative suite
- Digital design
- Video editing
- Web design
Timeline
Assistant Manager
AAFES
01.2010 - 01.2025
Associates Degree - Graphic Design
The Art Institute of Pittsburgh
High School Diploma -
Sumter High School
Certificate - Graphic Design
Career Center
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