Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
References
Committees
Professional Development And Education
Timeline
Generic

Michael Glover

Gaffney

Summary

28 years of experience, successfully managing high volume operations. Results-Driven & Passionate about leading teams and keeping safety at the forefront while also optimizing key logistic processes for efficiency.

Reliable Mail Delivery Driver with hands-on experience in delivering mail, packages, and other shipments. Known for adherence to safety protocols and maintaining on-time delivery records. Strengths include solid navigation skills, customer service orientation, and ability to handle physical demands of job. Past roles have resulted in increased efficiency in mail delivery routes due to effective route planning strategies.

Reliable Mail Delivery Driver known for high productivity and efficient task completion. Specialize in safe driving practices, accurate parcel handling, and effective route planning. Excel in time management, adaptability, and customer service, ensuring timely deliveries and positive interactions with recipients. Always prioritize safety and punctuality to meet delivery schedules.

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.

Reliable postal service mail carrier with seasoned experience in handling and delivering mail promptly and accurately. Skilled in navigating complex routes, ensuring secure and efficient delivery of parcels and correspondence. Demonstrated ability to maintain high customer satisfaction through effective communication and problem-solving. Contributed to improving operational efficiency by suggesting route optimizations that were later implemented.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

30
30
years of professional experience

Work History

Bulk Mail Delivery Driver

McAbee Trucking
Blacksburg
12.2024 - Current
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Loaded mail delivery truck with packages, letters, and other mail items.
  • Used road maps or GPS to verify routes and designated addresses.
  • Worked closely with supervisors to ensure timely completion of assigned tasks.
  • Notified supervisor if there were any issues with a particular delivery.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Checked daily mail route for accuracy and changes.
  • Completed paperwork related to deliveries, pickups, and other duties.
  • Verified addresses on mail pieces prior to delivery.
  • Replenished fuel tank as needed throughout the day.
  • Inspected vehicle before each shift for defects and necessary repairs.
  • Assisted in sorting mail at post office facility.
  • Responded promptly to any emergency situations encountered on the road.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Adhered strictly to safety protocols while driving company vehicle.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Reported any traffic violations or accidents to supervisor immediately.
  • Delivered various types of mail on routes according to strict timelines.
  • Ensured safe operation of vehicle while delivering mail.
  • Followed all applicable laws and regulations governing the transportation of hazardous materials safely and efficiently.
  • Managed time efficiently by planning out most efficient route possible.
  • Scheduled regular maintenance for company vehicles.
  • Transported cargo in accordance with established guidelines for weight limits and securement techniques.
  • Obtained receipts for registered and certain insured mail.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Restaurant Owner/Operator

Bantam Chef
Chesnee
02.2024 - 12.2024
  • Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.
  • Conducted regular inspections of the premises to ensure cleanliness standards are met.
  • Implemented cost-reduction initiatives to improve profitability.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Maintained accurate records of inventory levels and sales transactions.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Organized monthly meetings with employees to discuss performance goals and objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Assisted staff by serving food and beverages or bussing tables.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
  • Hired and trained new staff members to ensure compliance with safety regulations and operational standards.

HUB Manager

UPS Freight
Gaffney
01.2018 - 05.2024
  • Manage 300+ union employees daily, 134 Drivers and a staff of 30 salaried/clerical staff
  • Currently Break 3500 - 6000 Bills a day
  • Currently Run Multiple Districts as a Regional Director of Operations while hosting conference calls daily in regional staff's absence
  • Reduced Rental Equipment to 0 per year
  • Company Wide results - Major Break Bulk (HUBS) Finished 1st in 2019 & 2020
  • Companywide results - All buildings (199) Finished 5th in 2019 & 9th in 2020
  • Finish 1st monthly 2019 -2023 - Major Break Bulk (HUBS) 2019 - 2023
  • Scored 97.9 on a Regulatory Compliance Corporate Audit
  • Maintained accurate records of inventory, shipments, and deliveries.
  • Served as liaison between the hub and external stakeholders such as government agencies or regulatory bodies.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
  • Analyzed data to improve operational efficiency through process automation or technology upgrades.
  • Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Ensured compliance with safety regulations and company policies.
  • Developed and implemented operational procedures for efficient workflow.
  • Analyzed and recorded personnel and operational data and wrote activity reports.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Ensured compliance with company policies and industry regulations.
  • Identified opportunities for cost reduction initiatives while maintaining a high level of customer service.
  • Investigated discrepancies in shipment records and maintained documentation on corrective actions taken.
  • Monitored customer service levels to identify areas of improvement.
  • Resolved customer complaints promptly and professionally.
  • Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
  • Negotiated contracts with vendors for goods and services needed for hub operations.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Maintained inventory levels by forecasting demand and ordering supplies accordingly.
  • Resolved conflicts between staff members in a timely manner while upholding company policies.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Collaborated with other departments to coordinate promotional activities that drive sales growth.
  • Performed daily audits of shipments received into the warehouse facility.
  • Organized events to promote the hub's services within the local community.
  • Provided leadership support to motivate employees during peak periods of activity.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed household errands and other essential duties.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Learning & Development Manager/HR

UPS Freight
01.2015 - 01.2018
  • Taught all the managers and supervisors in the company how to be an effective leader and manage all the daily operational elements as well as developing them on their people and soft skills

Manager

UPS Freight
Charlotte
01.2012 - 01.2015

Manager

UPS Freight
Marietta
01.2010 - 01.2012

Assistant HUB Manager

UPS Freight
Memphis
01.2010 - 12.2010

Assistant Manager

UPS Freight
North Atlantic
01.2010 - 12.2010

Operations Manager

Overnite
Greenville
01.2004 - 01.2010
  • Company Overview: UPS Freight
  • UPS Freight

Strike Contingency Team leader

Overnite Transportation
01.1997 - 01.2005
  • Organized all strike teams - Gathered numerous employees from all over the country and book their flights, hotel rooms, dispensed their per diem etc
  • For weeks at a time so the buildings could continue to run and operate

Outbound Supervisor, city dispatcher, inbound supervisor/road and city planner

Overnite Transportation
Charlotte
01.2001 - 01.2004

Training & Improvement Team

Overnite Transportation
01.1999 - 01.2001

Part Time to Full time Dock Operations, City Dock Operation Supervisor, Part Time dock Worker, jockey, city driver, road driver, clerk, OS&D

Overnite Transportation
01.1995 - 01.1999

Education

Graduate -

East High School
01.1991

College Coursework

Spartanburg Community College

Skills

  • Safety Focused
  • Customer service
  • Leadership Performance
  • Compliance
  • Diversity
  • Transportation & Fleet Mgmt
  • Facility & Logistic Planning
  • Time Management
  • Process Implementation
  • P & L Revenue Mgmt
  • Collaboration & Team Mgmt
  • Human Resource Reporting
  • Teaching/Public Speaking
  • Route planning
  • Vehicle inspection
  • Mail sorting
  • Delivery documentation
  • Safety compliance
  • Time management
  • Problem solving
  • GPS navigation
  • Team collaboration
  • Inventory management
  • Conflict resolution
  • Emergency response
  • Performance monitoring
  • Operational efficiency
  • First Aid/CPR
  • Package scanning
  • Load management
  • Package handling
  • Weather Condition Adaptability
  • Cultural awareness
  • Time management abilities
  • Vehicle inspections
  • Manual dexterity
  • Professional demeanor
  • Attention to detail
  • Physical strength
  • Business mail delivery
  • Mail collection
  • Postal code knowledge
  • Task prioritization
  • Self motivation
  • Vehicle operation
  • Teamwork skills
  • Oversized package handling
  • Excellent communication
  • Critical thinking
  • Confidentiality maintenance
  • Analytical skills
  • Continuous improvement
  • Teamwork and collaboration
  • Safe driving
  • Active listening
  • Serve customers
  • Efficient delivery
  • Hospitality and accommodation
  • Record keeping
  • Multitasking
  • Physical stamina
  • Problem-solving aptitude
  • Address Reading
  • Vehicle maintenance
  • Analytical thinking
  • Mileage documentation
  • Deliver mail
  • Insured mail procedures
  • Organizational skills
  • Local geography knowledge
  • GPS use
  • Communication skills
  • Defensive driving
  • Route deliveries
  • Route navigation
  • Collect packages
  • Address verification
  • Safety awareness
  • Persistence
  • Interpersonal communication
  • High-priority mail
  • Delivery scheduling
  • Hand-eye coordination
  • Multitasking capacity
  • Decision-making
  • Fuel efficiency
  • Residential support
  • Postal Service Policies

Volunteer Experience

  • Hosted Special Olympics in GA 2012 for UPS Small Pack/UPS Freight at Emory University in ATL with 700 Volunteers/1000 athletes Providing all meals and special needs., 2012
  • Charlotte Rescue Mission - Charlotte, NC 2015-2018 Coordinator & head volunteer for UPS freight, 2015-2018
  • Special project, United Way Coordinator for UPS Freight for 6 years meeting goal each year, 6 years

References

  • Mordie Pearson, UPS Small Pack, Vice President of Operations, (901) 232-6590
  • James Denyes, UPS Freight Retired, Regional Vice President, (704) 682-7171
  • Deryl Hill, UPS Small Pack Retired, President - Retired, (678) 794-5053
  • Donna Alexander, UPS Retired, Regional Director - Retired, (423) 596-3688

Committees

  • Yellow Closing Infrastructure
  • Labor Negotiations
  • Project Litigation Defender
  • Strike Contingency Leader
  • Industrial engineer Team
  • Network Planning
  • Line Haul Network
  • E. Region Daily Hub Call Manager
  • P&D Integrity Research Dispatch Grp

Professional Development And Education

  • UPS Dispatch Reservation
  • Our Vision Deliver Results
  • UPS Professionals Facilitators
  • UPS Leadership Workshop
  • UPS Managing Your Team
  • Overnight Cargo Edge
  • UPS TTT Space & Visibility
  • Our Vision Develop Yourself
  • UPS Our Culture & Heritage
  • College Coursework / Spartanburg Community College
  • Graduate of East High School 1991

Timeline

Bulk Mail Delivery Driver

McAbee Trucking
12.2024 - Current

Restaurant Owner/Operator

Bantam Chef
02.2024 - 12.2024

HUB Manager

UPS Freight
01.2018 - 05.2024

Learning & Development Manager/HR

UPS Freight
01.2015 - 01.2018

Manager

UPS Freight
01.2012 - 01.2015

Manager

UPS Freight
01.2010 - 01.2012

Assistant HUB Manager

UPS Freight
01.2010 - 12.2010

Assistant Manager

UPS Freight
01.2010 - 12.2010

Operations Manager

Overnite
01.2004 - 01.2010

Outbound Supervisor, city dispatcher, inbound supervisor/road and city planner

Overnite Transportation
01.2001 - 01.2004

Training & Improvement Team

Overnite Transportation
01.1999 - 01.2001

Strike Contingency Team leader

Overnite Transportation
01.1997 - 01.2005

Part Time to Full time Dock Operations, City Dock Operation Supervisor, Part Time dock Worker, jockey, city driver, road driver, clerk, OS&D

Overnite Transportation
01.1995 - 01.1999

Graduate -

East High School

College Coursework

Spartanburg Community College
Michael Glover