MICHAEL GRABER
Charleston
Summary
Goal-oriented sales professional. Successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Overview
39
39
years of professional experience
Work History
Auto Sales Consultant
Baker Motor Company - Charleston Sc
12.2024 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Accompanied customers and demonstrated performance features on test drives.
- Expanded client base through successful referral programs, rewarding existing customers for their advocacy efforts.
- Exceeded sales targets by utilizing persuasive selling techniques and extensive product knowledge.
- Participated in continuous professional development opportunities such as industry seminars or workshops to stay current on automotive trends and technology advancements.
- Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
Auto Sales Associate
Wyndham motor company
02.2024 - 12.2024
- Worked closely with the finance department to ensure customer financing was secured in a timely manner.
- Greeted customers and answered inquiries about vehicles.
- Developed relationships with customers through follow-up calls and emails after sales were completed.
- Negotiated prices of vehicles based on customer needs and budget constraints.
- Attended training sessions regularly to stay up-to-date on product knowledge and industry trends.
- Resolved customer complaints promptly while maintaining professional demeanor.
- Prepared paperwork related to the sale such as invoices, contracts, purchase orders.
- Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
Auto Sales Representative
Baker Mercedes van center
02.2022 - 02.2024
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
Auto Sales Consultant
Lexus
08.2010 - 02.2021
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Negotiated with customers to close sales at agreed upon prices.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales process.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Auto Finance Manager
Lexus
03.2017 - 10.2018
- Drafted various correspondence including collection letters, payment reminders, dispute resolution letters.
- Conducted periodic audits of loan files to verify accuracy of data entry into system records.
- Monitored industry trends in auto financing and recommended changes as needed to stay competitive.
- Worked closely with other departments within the organization such as sales, marketing, and accounting to ensure efficient operations.
- Maintained a database of customer information such as contact details, loan amounts owed, payment history.
- Created customized payment plans tailored to individual customer needs while maximizing profitability.
- Managed financial transactions with customers to ensure accurate and timely payments.
- Negotiated terms of repayment agreements with delinquent customers to bring accounts current.
- Conducted financial presentations and meetings with staff and stakeholders to review performance and set goals.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
Mortgage Branch Manager
Panam Mortgage
06.2006 - 06.2008
- Negotiated contracts with vendors related to loan products or services.
- Reviewed financial statements to ensure accuracy in reporting of mortgage activities.
- Analyzed mortgage market trends to identify opportunities for growth.
- Conducted regular meetings with staff to discuss goals, objectives, policies, procedures and performance.
- Collaborated with external partners such as banks, credit unions, real estate agents, title companies and appraisers to facilitate loan processing.
- Ensured that all documents were completed accurately according to company standards prior to submission for underwriting approval.
- Managed loans from application to submission to closing by coordinating file movements between underwriter, mortgage lender and closing parties.
Owner/Operator
Esplanade Dry Cleaner's
05.1986 - 05.2006
- Implemented cost-saving measures across departments while maintaining quality standards.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Ensured compliance with safety regulations throughout the facility.
- Identified potential risks associated with operations in order to minimize liabilities.
- Established pricing models that balanced competitiveness with profitability goals.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Created marketing strategies to drive revenue and increase brand visibility.
- Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Operated dry-cleaning machines to clean, rinse and steam press garments.
- Performed minor repairs on clothing such as replacing buttons, zippers or stitching seams.
- Provided customers with information about pricing, payment options and special offers available.
Education
Bachelor of Arts - Communications
Emerson College
Boston, MA05.1986
Skills
- Upselling strategies
- Goal-Oriented
- CRM proficiency
- Contract Negotiation
- Issue Resolution
- Friendly and Enthusiastic
- Sales Conversion
- Lead Follow Up
- Sales and Marketing
- Explaining Service Options
- Customer Relationship Management
- Professional Demeanor
- Building rapport
- Sales closing
- Follow-up skills
- Cold-calling
Timeline
Auto Sales Consultant
Baker Motor Company - Charleston Sc
12.2024 - Current
Auto Sales Associate
Wyndham motor company
02.2024 - 12.2024
Auto Sales Representative
Baker Mercedes van center
02.2022 - 02.2024
Auto Finance Manager
Lexus
03.2017 - 10.2018
Auto Sales Consultant
Lexus
08.2010 - 02.2021
Mortgage Branch Manager
Panam Mortgage
06.2006 - 06.2008
Owner/Operator
Esplanade Dry Cleaner's
05.1986 - 05.2006
Bachelor of Arts - Communications
Emerson College
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