Michael Heffner
Moncks Corner
Summary
Dedicated and personable professional with a proven track record in customer-focused roles, including bartending, pro shop attendance at a golf course, and contributions to the operations at a Footlocker Distribution Center and GardaWorld staffed facilities. Adept at fostering positive relationships with diverse clientele through excellent communication and interpersonal skills. Thrives in dynamic environments and excels in providing top-notch customer service. Eager to bring enthusiasm and a strong work ethic to a growth-oriented organization where dedication and performance are recognized. Seeking a position with ample opportunities for advancement to contribute proactively to the team's success.
Overview
6
6
years of professional experience
Work History
Security Officer
GardaWorld Security
03.2024 - 03.2025
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify potential hazards and deter criminal activity.
- Responded promptly to incidents, providing first response and coordinating with emergency services.
- Assisted in developing and implementing security policies and procedures for improved safety measures.
Bartender
Bird Dogs Saloon
08.2023 - 01.2024
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Golf Pro Shop Assistant
Rolling Meadows Golf Course
09.2022 - 01.2024
- Operated cash register accurately and efficiently to complete transactions quickly.
- Processed payments for green fees, cart rentals, and other services rendered.
- Handled incoming phone calls from current or prospective members of the facility.
- Managed tee times and reservations for members and guests of the facility.
- Assisted with organizing tournaments and special events held at the golf course.
Warehouse Employee
Footlocker Distribution Center
03.2019 - 12.2022
- Worked here when I was fresh out of high school and preparing to start college.
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Lifted materials of varied weights on regular basis.
- Loaded outgoing freight onto trailers or containers for transportation.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Worked on and off when the Covid-19 epidemic was taking place.
Education
Associate of Science - General Studies
Barton CC
02-2024
BBA - Leadership And Management
University of Maine At Presque Isle
Maine07-2025
Skills
- Proficient in Microsoft Office, PowerPoint, and Excel
- Service-oriented mindset
- Able to type 70 WPM
- Comfortable managing and organizing files and downloads
- Honest and dependable
- Outstanding customer service
- Great Organizer
- Teamwork and professionalism
- Suggestive Selling
- Responsible Alcohol Service
- Incident reporting
Volunteer Experience
- Wounded Warrior Project
- Meals On Wheels
- Youth Coaching – Helped Coach Middle School Tackle Football at Centralia Middle School, located in Centralia, KS.
References
References are available upon request.
Timeline
Security Officer
GardaWorld Security
03.2024 - 03.2025
Bartender
Bird Dogs Saloon
08.2023 - 01.2024
Golf Pro Shop Assistant
Rolling Meadows Golf Course
09.2022 - 01.2024
Warehouse Employee
Footlocker Distribution Center
03.2019 - 12.2022
Associate of Science - General Studies
Barton CC
BBA - Leadership And Management
University of Maine At Presque Isle
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