Michael Henderson
Columbia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Process Manager
Amazon
07.2015 - Current
- Lead and develop a team of 100+ associates to deliver exceptional customer service, ensure safety, and maximize productivity.
- Formulate and implement strategies to enhance operational processes and drive efficiency improvements.
- Monitor performance metrics, addressing any deviations through corrective actions as necessary.
- Ensure adherence to all company policies and procedures.
- Oversee daily operations, including staffing, scheduling, inventory management, and budgeting.
- Conduct weekly meetings with staff to review and align on goals and objectives.
- Provide training and coaching to employees on Amazon systems and processes.
- Uphold a safe working environment by enforcing safety protocols and conducting regular safety audits.
- Analyze data to identify trends and opportunities for operational enhancements.
- Collaborate with cross-functional teams to ensure seamless operations.
- Address and resolve customer inquiries promptly.
- Generate reports and present findings to senior leadership.
Receiving Associate
Amazon
11.2011 - 07.2015
- Unloaded pallets and deliveries, systematically organizing products within the warehouse.
- Optimized workspace functionality by effectively utilizing equipment, including pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to enhance material movement and reduce labor hours.
- Maintained a clean and organized receiving area to ensure an efficient workflow and minimize clutter and obstructions.
Sales Associate
Walmart
08.2009 - 09.2011
- Organized racks and shelves to enhance store visual appeal, engage customers, and promote targeted merchandise.
- Unloaded trucks and stocked coolers in accordance with FIFO (First In, First Out) inventory practices.
- Cultivated relationships with customers to foster repeat business and enhance customer loyalty.
- Answered incoming telephone calls to provide store, products, and services information.
Education
Associate of Arts - Visual Communication
ITT Technical Institute - Columbia
Columbia, SC09.2011
Skills
- Operational Excellence
- System Configuration
- Quality service
- Workflow Analysis
- Data Analysis
- Inventory Management
- 10 years Microsoft Office
Timeline
Process Manager
Amazon
07.2015 - Current
Receiving Associate
Amazon
11.2011 - 07.2015
Sales Associate
Walmart
08.2009 - 09.2011
Associate of Arts - Visual Communication
ITT Technical Institute - Columbia
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