Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael May

Taylors

Summary

Dynamic customer service professional with a proven track record at Air Power Inc., excelling in relationship building and critical thinking. Skilled in order processing and data entry, I effectively resolved customer inquiries and improved service delivery, ensuring high satisfaction levels. Committed to continuous learning and enhancing operational efficiency.


Overview

22
22
years of professional experience

Work History

Inside sales/Customer Service Representative

Air Power Inc.
06.2014 - 07.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned company policies and procedures to provide accurate information.
  • Collaborated with team members to improve service delivery processes.
  • Handled multiple customer interactions simultaneously while ensuring quality service.
  • Engaged in continuous learning to enhance product knowledge and service skills.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Entered purchase orders to vendors for Customers


  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Handled special projects as needed
  • Worked with SAP and Phophet21

Stocker

Target
03.2014 - 06.2014
  • Led stocking team to efficiently organize and replenish inventory on sales floor.
  • Improved workflow by optimizing product placement and stockroom organization.
  • Mentored new staff in best practices for inventory management and safety compliance.
  • Coordinated with management to ensure timely restocking during peak hours.
  • Unloaded trucks
  • Stocked Shelf

Inventory Replenisher

Guardian Building Products (Cameron Ashley)
01.2004 - 11.2013
  • Managed inventory levels to ensure timely replenishment of building materials.
  • Collaborated with suppliers to streamline order processes and reduce lead times.
  • Trained new team members on inventory management systems and safety protocols.
  • Analyzed sales patterns to forecast demand and adjust inventory accordingly.
  • Analyzed historical sales data to forecast future demand accurately, enabling proactive adjustments in stock levels as needed.
  • Maintained optimal product availability with diligent monitoring of stock levels and timely reordering.
  • Placed purchase orders and expedited them when needed
  • consulted with vendor on pricing and negotiated when needed for best pricing
  • Ran special projects for our tem as needed.
  • Worked with the Nextrend system

Parts Clerk

Greenville Transit Authority
10.2003 - 01.2004
  • Managed inventory levels to ensure availability of parts for timely operations.
  • Coordinated order processing with vendors to streamline procurement activities.
  • Oversaw receiving, inspection, and storage of incoming parts to maintain quality standards.
  • Trained new staff on inventory management systems and best practices for efficiency.
  • Maintain schedule for bus maintance


Education

Bachelor of Arts - Christian Studies/Accounting

North Greenville University
Tigerville, SC
05-2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Microsoft Excel
  • Professional telephone demeanor
  • Order processing
  • Assertiveness
  • Customer education
  • Account updating
  • Recordkeeping strengths

Timeline

Inside sales/Customer Service Representative

Air Power Inc.
06.2014 - 07.2025

Stocker

Target
03.2014 - 06.2014

Inventory Replenisher

Guardian Building Products (Cameron Ashley)
01.2004 - 11.2013

Parts Clerk

Greenville Transit Authority
10.2003 - 01.2004

Bachelor of Arts - Christian Studies/Accounting

North Greenville University

Similar Profiles

CREATE PROFILE
Michael May