Michael McDaniel
Taylors
Summary
Knowledge with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need. Also skilled in handling many different groups of diverse people. Ranging from experience working with coworkers who have disabilities. Dealing with patents who have addiction issues and students who have addiction issues and mental health challenges. To dealing with frustrated customers who and providing understanding with good customer services skills.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
03.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Warehouse
Vocational Rehabilitation Services
08.2023 - 02.2024
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
Peer Support Specialist
Greenville Technical College
03.2021 - 08.2023
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted students in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Promoted a strengths-based approach for clients through active listening and empathy.
Mental Health Technican
Springbrook Behavioral Health
09.2022 - 02.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Education
Associate of Applied Science - Human Services
Greenville Technical College
Greenville, SC12-2023
Associate of Science - Wildlife Management
Penn Foster Career School
Scranton, PA06-2019
Skills
- Client Support
- Understanding support
- Crisis Management
- Compassionate Understanding
Timeline
Cashier
Walmart
03.2024 - Current
Warehouse
Vocational Rehabilitation Services
08.2023 - 02.2024
Mental Health Technican
Springbrook Behavioral Health
09.2022 - 02.2023
Peer Support Specialist
Greenville Technical College
03.2021 - 08.2023
Associate of Applied Science - Human Services
Greenville Technical College
Associate of Science - Wildlife Management
Penn Foster Career School
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