Michael Meadows
Daniel Island
Summary
Experienced in establishing team goals, evaluating performance and reporting on results. Well-organized and dedicated leader with good multitasking and supervision skills. Advanced skills in Software.
Overview
10
10
years of professional experience
Work History
Sales Representative
Travel + Leisure
09.2025 - 10.2025
- -Inhouse Sales Representative for Travel + Leisure at the Wyndham Ocean Ridge Resort
- -Selling Vacation Ownership
- -Largest Vacation Ownership Company in the U.S
Sales/Customer Service Representative
UNITS Moving & Portable Storage
03.2025 - 09.2025
- -Utilized CRM software to track leads, manage customer information, and follow up on sales opportunities
- -Provided product knowledge and technical expertise to customers, addressing inquiries and resolving any issues or concerns promptly
Sales
Custom Car Stereo
04.2024 - 02.2025
- -Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- -Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- -Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
Logistics Account Executive
Total Quality Logistics (TQL)
10.2023 - 03.2024
- -Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- -Provide third-party logistics sales
- -Fast paced and competitive work environment
- -Generate new leads, present solutions according to clients needs, and use sales skills to close deals
Operations Team Leader for Amex Platinum Travel
TELUS INTERNATIONAL
02.2022 - 09.2023
- -Effectively manage a team of up to 15 people with weekly coaching sessions to develop professional growth
- -Project management, problem-solving, supervising, evaluating, and analyzing statistics to provide a superior and consistent level of daily/weekly/monthly management of operational tasks
- -Tracking and measuring individual, team, site and company performance metrics to ensure KPI metrics are met and exceeded.
Team Leader/Supervisor
TELUS International
10.2022 - 08.2023
- -Ability to communicate confidently with colleagues and clients by utilizing both strong written and verbal skill
- -Effectively manage a team of up to 15 people with weekly coaching sessions to develop professional growth
- -Project management, problem-solving, supervising, evaluating, and analyzing statistics to provide a superior and consistent level of daily/weekly/monthly management of operational tasks
- -Adhering and enforcing all TELUS and AMEX policies and procedures
- -Tracking and measuring individual, team, site and company performance metrics to ensure KPI metrics are met and exceeded
Subject Matter Expert (SME)
TELUS International
06.2022 - 10.2022
- -Provided leadership amongst peers in developmental initiatives such as assisting with nesting of new team members and technical troubleshooting for both onsite and offsite team members
- -Answer questions and provide floor support to team members, team leaders and operations managers
- -Handled customer escalations, assisted in remedial/refresher trainings, direct communication with the client regarding technical/process challenges
- -Lended assistance for local and remote IT support for Barclays related system errors and access issues
Relationship Manager
TELUS International
02.2022 - 06.2022
- -Provided customer support for Barclays as a front line employee for answering questions or addressing concerns regarding all Barclays credit cards and also various airline credit cards
- -Excellent problem-solving skills, close attention to detail and strong organization skills with the ability to stay calm during emergencies and communicate with customers to resolve situations
- -Ability to effectively and efficiently identify customers needs while maintaining a large amount of inbound calls
- -Top agent in last month on job, April 2022
Annual Enrollment Period Senior Sales Agent
SELECTQUOTE
09.2021 - 12.2021
- -Receiving inbound calls and making outbound calls to potential/repeat clients
- -Collaborating with other team leaders to streamline processes and motivate sales teams
- -Excelled in driving sales and excellent customer service in a remote sales environment with a focus on various health insurance plans and ancillary products (dental, vision, life, accident, and auto)
- -Created and completed several projects to help implement successful, uniform and efficient business processes and procedures.
Softball Umpire and Football Referee
Charleston Sports and Social Club
06.2021 - 11.2021
- -Softball Umpire
- -Football Umpire
- -Adult Sports Co-Ed
Inside Sales Representative
Island Realty
08.2017 - 05.2021
- -Answer telephone calls and emails in a clear and professional manner with emphasis on customer service and company sales revenue growth
- -Generated $3,500,000+ in Sales after 3 years and 1,750+ reservations within the first 3 years of employment
- -Proven ability to operate both independently and in a team environment
- -Track record of sustaining a high number of inbound/outbound calls
Temp Employee
Hospitalitystaff-South Carolinas
01.2016 - 01.2017
- -Contracted out by employer to various locations around the greater Charleston area to work corporate events, banquets, weddings, etc.
- -Often times acting as a lead to ensure event preparations, event execution and closing activities functioned flawlessly
Education
Bachelor of Geography - Principals of Physical Geography
Wichita St. University
Wichita, KS01.2014
Skills
- Analyzed customer feedback and refined service strategies to boost client satisfaction and increase retention rates
- Developed customer relationships through effective communication and support to strengthen satisfaction and loyalty
- Engaged with customers to build trust and loyalty, contributing to improved retention rates
- Nurtured interpersonal communication abilities to improve teamwork and collaboration outcomes
Timeline
Sales Representative
Travel + Leisure
09.2025 - 10.2025
Sales/Customer Service Representative
UNITS Moving & Portable Storage
03.2025 - 09.2025
Sales
Custom Car Stereo
04.2024 - 02.2025
Logistics Account Executive
Total Quality Logistics (TQL)
10.2023 - 03.2024
Team Leader/Supervisor
TELUS International
10.2022 - 08.2023
Subject Matter Expert (SME)
TELUS International
06.2022 - 10.2022
Operations Team Leader for Amex Platinum Travel
TELUS INTERNATIONAL
02.2022 - 09.2023
Relationship Manager
TELUS International
02.2022 - 06.2022
Annual Enrollment Period Senior Sales Agent
SELECTQUOTE
09.2021 - 12.2021
Softball Umpire and Football Referee
Charleston Sports and Social Club
06.2021 - 11.2021
Inside Sales Representative
Island Realty
08.2017 - 05.2021
Temp Employee
Hospitalitystaff-South Carolinas
01.2016 - 01.2017
Bachelor of Geography - Principals of Physical Geography
Wichita St. University