Michael Plaza
Columbia
Summary
Dynamic Shift Lead at Stoner's Pizza Joint with a strong focus on customer service and employee training. Successfully resolved customer complaints, enhancing satisfaction and loyalty. Proven ability to motivate teams and maintain high safety standards while overseeing cash handling procedures. Proficient in Adobe Photoshop, blending creativity with effective problem-solving skills.
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in any role.
Overview
3
3
years of professional experience
Work History
Shift Lead
Stoner's Pizza Joint
12.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Bachelor of Arts - Illustration
Savannah College of Art And Design
Savannah, GA05-2028
High School Diploma -
Blythewood High School
Blythewood, SC05-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Acrylic painting
- Traditional drawing
- 2D design
- Photography
- Adobe photoshop
- Teamwork and cooperation
- Problem-solving
- Following directions
Timeline
Shift Lead
Stoner's Pizza Joint
12.2022 - Current
Bachelor of Arts - Illustration
Savannah College of Art And Design
High School Diploma -
Blythewood High School
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