Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Michael Ramirez

North Charleston

Summary

Dynamic and results-driven professional with a proven track record at Walt Disney World Parks and Resorts, excelling in customer service and problem-solving. Skilled in inventory management and team collaboration, consistently enhancing customer satisfaction and operational efficiency. Committed to maintaining high standards of food safety and delivering exceptional service experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

Jersey Mikes
North Charleston
10.2024 - Current
  • Processed sales transactions efficiently to minimize customer wait times.
  • Delivered exceptional customer service while promoting loyalty programs to drive sales.
  • Presented orders to guests promptly, meeting expected service times.
  • Greeted visitors warmly to enhance customer service and improve ordering experiences.
  • Maintained cleanliness of kitchen floors throughout shifts to ensure safety standards.
  • Re-stocked and organized food stations to optimize service operations.
  • Adhered to health regulations during food preparation and handling processes.

Cast Member

Walt Disney World Parks and Resorts
Orlando
01.2023 - 04.2024
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Crew Member

Jersey Mikes
Forked River
10.2019 - 12.2022

Education

Some College (No Degree) - Hospitality

Trident Technical College
Charleston, SC

Skills

  • Customer service
  • Team collaboration
  • Food safety
  • Sales techniques
  • Inventory management
  • Problem solving
  • Time management

Affiliations

I enjoy bowling to keep up my skills as a varsity bowler for 4 year. Have been bowling since I was 5 years old and still love the sport till this day.

Certification

  • I have servesafe certificates from Disney World and South Carolina.

Timeline

Crew Member

Jersey Mikes
10.2024 - Current

Cast Member

Walt Disney World Parks and Resorts
01.2023 - 04.2024

Crew Member

Jersey Mikes
10.2019 - 12.2022

Some College (No Degree) - Hospitality

Trident Technical College

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Michael Ramirez