Michael Ramirez
North Charleston
Summary
Dynamic professional with a proven ability to deliver exceptional customer service and support in fast-paced environments. Strong communicator and team player, eager to enhance guest experiences through adaptability and problem-solving.
Overview
5
5
years of professional experience
Work History
Jersey Mikes
Jersey Mike's Subs
04.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Barista
Starbucks
06.2024 - 10.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Trained new baristas on operational procedures and customer service best practices.
- Maintained cleanliness and organization of workstations to ensure efficient workflow.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Limited time position
Cast Member
Disney
01.2023 - 01.2024
- Delivered exceptional guest experiences through engaging interactions and storytelling.
- Assisted in daily operations by efficiently managing guest flow during peak times.
- Collaborated with team members to maintain cleanliness and organization in assigned areas.
- Trained new cast members on operational procedures and guest service standards.
- Demonstrated flexibility by adapting to various roles within the park as needed.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Education
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Trident Technical College
Charleston, South Carolina, SC08-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
Timeline
Barista
Starbucks
06.2024 - 10.2024
Cast Member
Disney
01.2023 - 01.2024
Jersey Mikes
Jersey Mike's Subs
04.2021 - Current
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Trident Technical College