Michael Santoro
Fort Mill
Summary
Professional driver with 5 years of experience driving a variety of vehicles all over the carolinas, bringing navigational, mechanical and organizational skills. exceptional attention to detail and quality control. A minor in public health and many years of foods classes
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Power Home Remodeling Group
Las Vegas, Nevada
11.2022 - 07.2023
- Engaged with customers to promote home exterior upgrades
- Fostered positive relationships to facilitate sales representative visits
- Maintained professionalism in customer interactions
- Ensured safety, security, and control of valuables during delivery and pick-up
- Loaded and unloaded truck
- Maintained radio communication with branch and dispatch personnel
Delivery Driver
NAPA Auto Parts
Fort Mill, South Carolina
10.2022 - 03.2023
- Provided daily delivery for company merchandise to customers in the city of Denver
- Logged time and mileage on a daily basis, keeping records for 12 months
- Maintained thorough knowledge of company products and services, increasing sales by $10,000 through upsells and answering customer questions
- Trained 3 new employees in customer service script recitation, conflict resolution and data entry practices
- Able to set up laptop, headphones, microphones, Skype or any other chat client service to converse with customers
Education
History -
Coastal Carolina University
Conway, SC12.2022
Skills
- Box Truck Operation
- Communication Skills
- Logistics Delivery Experience
- Customer service
- Attention to Detail
- Product development expertise
- Quality assurance protocols
Timeline
Customer Service Representative
Power Home Remodeling Group
11.2022 - 07.2023
Delivery Driver
NAPA Auto Parts
10.2022 - 03.2023
History -
Coastal Carolina University