Michael Sumter
Columbia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. A self motivated team player who's willing to go over and beyond to get the job done.
Overview
7
7
years of professional experience
1998
1998
years of post-secondary education
Work History
Customer Service Representative
Lowes Home Improvment
Columbia
08.2022 - Current
- Assisted customers in locating products throughout the store.
- Handled customer inquiries and resolved complaints efficiently.
- Provided product knowledge to enhance customer shopping experience.
- Maintained organized and clean display areas in the store.
- Supported inventory management by restocking shelves regularly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Associate
Ferguson Enterprises LLC
Columbia
08.2023 - 01.2026
- Operated forklifts to transport materials within warehouse efficiently.
- Received and inspected incoming inventory for quality and accuracy.
- Organized warehouse layout to optimize storage and accessibility of products.
- Load and unload freight by use of forklift.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in internal database.
Machine Operator
Lasor Form LLC
Columbia
01.2023 - 08.2023
- Operated machinery to produce high-quality components for various applications.
- Monitored production processes to ensure adherence to safety standards.
- Collaborated with team members to streamline workflow and improve efficiency.
- Conducted routine maintenance on equipment to maintain optimal performance.
- Inspected finished products for quality assurance and compliance with specifications.
Machine Operator
DS Smith Columbia
Columbia
01.2022 - 01.2023
- Operated machinery to produce high-quality components for various applications.
- Monitored production processes to ensure adherence to safety standards.
- Collaborated with team members to streamline workflow and improve efficiency.
- Documented daily production reports to track progress and identify issues.
- Adjust machine settings to complete tasks accurately.
Warehouse Associate
Constantia Flexibles
Blythewood
09.2019 - 11.2021
- Operated forklifts to transport materials within warehouse efficiently.
- Received and inspected incoming inventory for quality and accuracy.
- Organized warehouse layout to optimize storage and accessibility of products.
- Packaged and labeled products for shipping according to company standards.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Examined packages and goods for damage and notified vendors of replacement needs.
Education
High School Equivalency Diploma (GED)
Hopkins, SCSkills
- Customer service
- Product knowledge
- Complaint resolution
- Inventory management
- Manufacturing operations
- Forklift operations
- Warehouse operations
- Material handling
- Machine operations
- Shipping and logistics
- Shipping and receiving
Languages
English
Full Professional
Timeline
Warehouse Associate
Ferguson Enterprises LLC
08.2023 - 01.2026
Machine Operator
Lasor Form LLC
01.2023 - 08.2023
Customer Service Representative
Lowes Home Improvment
08.2022 - Current
Machine Operator
DS Smith Columbia
01.2022 - 01.2023
Warehouse Associate
Constantia Flexibles
09.2019 - 11.2021
High School Equivalency Diploma (GED)