Michael Thompson
North Charleston
Summary
Dynamic leader with a proven track record at Leatherwood Manufacturing, adept in schedule management and fostering positive team dynamics. Excelled in enhancing customer satisfaction and operational efficiency, showcasing exceptional problem-solving and effective leadership skills. Achieved significant improvements in process and safety compliance, driving success through meticulous attention to detail and a commitment to excellence.
As a CAP 2 Supervisor, strong organizational skills and experience in inventory management, team leadership, and operational efficiency. Highly uplifting in time management with departments. Team collaboration and driving results in dynamic environment. Reliable, adaptable, and skilled in problem-solving, conflict resolution, and ensuring seamless workflow. Highly regarded for integrity, professionalism, and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
05.2017 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
Grind Shop Supervisor
Leatherwood Manufacturing
03.2020 - 02.2025
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Utilized proper tools and materials to adhere to safety guidelines.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
CAP 2 Supervisor
Walmart
08.2010 - 08.2020
- Managed employee scheduling to support optimal staffing levels during peak hours while minimizing overtime costs.
- Ensured compliance with company policies by training employees on safety guidelines, ethical practices, and legal requirements relevant to their roles.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
- Conducted regular audits on inventory accuracy, minimizing discrepancies between system records and physical stock levels.
- Enforced team adherence to safety regulations and protocols.
- Handled day-to-day shipping and receiving of product from company deliveries daily.
- Monitored progress of tasks to provide feedback for improvement.
- Met or exceeded production goals and objectives by following strict procedures.
Education
High School Diploma -
R.B. Stall High School
3625 Ashley Phosphate Road06-2011
Skills
- Schedule management
- Order processing
- Effective leadership
- Safety procedures
- Product sorting
- Warehouse operations
- Passenger transportation
- Customer service
- Vehicle maintenance
- Employee training
- Heavy lifting
- Safe driving
- Safety processes and regulations
- Maintenance scheduling
- Truck unloading
- Time management
- Blueprint interpretation
- Merchandise display
- Drawing interpretation
- Problem-solving
- Multitasking and organization
- Hand and power tools
- Ride-sharing platform knowledge
- Loading and unloading
- Positive attitude
- Workplace safety
- Hazard identification
- Shipping and receiving
- Tools and equipment maintenance
- Materials handling
- Forklift operation
- Blue print reading and coding
Certification
• Hazardous Materials Endorsement (HME) - Transportation Security Administration.
- Commercial Vehicle Pre-Trip Inspection Training Certificate – Commercial Vehicle Safety Alliance.
- OSHA Certified
- Forklift Certification
Languages
English
Native or Bilingual
Timeline
Grind Shop Supervisor
Leatherwood Manufacturing
03.2020 - 02.2025
Uber Driver
Uber
05.2017 - Current
CAP 2 Supervisor
Walmart
08.2010 - 08.2020
High School Diploma -
R.B. Stall High School
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