Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Marshall

Beaufort

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

13
13
years of professional experience

Work History

Cashier

Circle K
08.2022 - Current
  • Operated cash register efficiently to process customer transactions.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Represetative

Riley Contracting
06.2019 - 07.2022
  • Maintained accurate record keeping, with knowledge of all office equipments and the use of Microsoft word.. Typing/data entry 50 words a minute
  • Resolved customer inquiries efficiently through phone and email channels.
  • Documented customer interactions accurately in Microsoft software for future reference.
  • Maintained high levels of customer satisfaction through effective problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Unarmed Security Guard

Hilton Head Tennis Resort
02.2017 - 05.2019
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to deter criminal activity and identify potential hazards.
  • Responded promptly to incidents, emergencies, and alarms to minimize risk.
  • Maintained accurate logs of daily activities, incidents, and security breaches.
  • Provided customer service by assisting visitors and addressing inquiries professionally.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Maintained visitor logs for accurate record-keeping and improved site access control.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Addressed and resolved conflicts among visitors or employees, maintaining peaceful atmosphere.

Receptionist

Williams Construction Company
08.2012 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Education

Associate of Arts - Medical Administrative Assistant

Beaufort Technical College
Beaufort, SC
08-2025

High School Diploma -

Bluffton High School
Bluffton, SC
06-2012

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Written and verbal communication
  • Order taking
  • Cash drawer balancing
  • Payment collection
  • ID verification
  • Daily reporting
  • Reports and documents
  • Records maintenance
  • Proficient in MS
  • Clear communication
  • Data entry
  • Ordering and stocking
  • Knowledge of all office machines
  • Types 50 WPM

Timeline

Cashier

Circle K
08.2022 - Current

Customer Service Represetative

Riley Contracting
06.2019 - 07.2022

Unarmed Security Guard

Hilton Head Tennis Resort
02.2017 - 05.2019

Receptionist

Williams Construction Company
08.2012 - 01.2017

Associate of Arts - Medical Administrative Assistant

Beaufort Technical College

High School Diploma -

Bluffton High School

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Michaela Marshall