Michaell Soriano
Summerville,SC
Summary
I am a diverse and adaptable individual, always ready to embrace new challenges with enthusiasm and dedication. I strive to excel in everything I do and take pride in creating a positive and comfortable environment for those around me. My goal is to continuously grow and make meaningful contributions wherever I go.
Developed strong foundation in customer service and analytical skills within high-paced claims environment, seeking to transition into new field. Leveraged expertise in data analysis and problem-solving to streamline processes and enhance client satisfaction. Looking to apply these transferable skills to drive success in new professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Specialist
GEICO-Woodbury, NY
08.2022 - 02.2025
- Handled incoming calls from customers regarding new and existing claims
- Managed entire claim process from initial report to resolution
- Resolved claims efficiently and effectively
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Proficient in reading and interpreting various types of police reports.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Lead Warehouse Associate
Pharmapacks, LLC-Brentwood, NY
04.2021 - 05.2022
- Certified in driving forklifts, leading teams to complete orders for companies like Amazon and Walmart
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets
- Met trucks carrying incoming shipments, carefully unloaded merchandise, and moved containers or pallets to staging locations
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
Education
High School Diploma -
Central Islip Senior High School
Central Islip, NY07.2021
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NY01-2025
Skills
- Proficient in bilingual communication
- Team leadership
- Warehouse operations proficiency
- Experienced Spanish speaker
- Strong verbal communication
- Service excellence
- Computer literacy
- Effective listening skills
- Effective time management
Certification
- Forklift Certification
- Driver's License
Languages
Spanish
Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Claims Specialist
GEICO-Woodbury, NY
08.2022 - 02.2025
Lead Warehouse Associate
Pharmapacks, LLC-Brentwood, NY
04.2021 - 05.2022
High School Diploma -
Central Islip Senior High School
Associate of Science - Criminal Justice
Suffolk County Community College
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