Michele Mobbs
Goose Creek
Summary
Accomplished leader with a proven track record at Food Lion, elevating weekly sales from $285,000 to $420,000 through expert inventory oversight and exceptional customer service. Skilled in team motivation and operational efficiency, I excel in fast-paced environments, driving revenue growth and enhancing customer satisfaction without compromising on detail or teamwork.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Food Lion
04.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 70 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Dedicated retail professional skilled in providing outstanding customer experiences, managing inventory levels, and driving sales through proactive engagement and merchandising strategies.
- Sales growth from $285000 to $420000 weekly sales
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Closing Coordinator
Charleston Real Estate
01.2014 - 04.2020
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Increased client retention through exceptional service, helping to secure repeat business from satisfied customers.
- Facilitated communication between all involved parties throughout the entire closing process, ensuring transparency and setting clear expectations at each stage.
Assistant Store Manager
Walmart
01.2007 - 01.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor of Science - Business Administration And Management
College of Charleston
Charleston, SC05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Cash management
- POS systems
- Team building and leadership
- Recruiting and hiring
- Team motivation
- Operations management
- Leadership development
- Policies and procedures
- Work Planning and Prioritization
- Payroll management
- Accurate money handling
- Operational efficiency
- Inventory oversight
- Client communication
- Office management
- Document coordination
- File management
- Administrative support
- Attorney communication
- Transaction management
- Closing coordination
- Settlement documents
- Closing schedules
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
Certification
ServSafe Certificate 2025
Timeline
Store Manager
Food Lion
04.2020 - Current
Closing Coordinator
Charleston Real Estate
01.2014 - 04.2020
Assistant Store Manager
Walmart
01.2007 - 01.2014
Bachelor of Science - Business Administration And Management
College of Charleston
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