Michelle Chandler
Windsor
Summary
Dynamic professional with a proven track record at Lower Savannah Council Of Governments, excelling in organization and customer relations. Skilled in data entry and appointment scheduling, I enhanced office efficiency through improved filing systems and effective communication. Recognized for fostering collaboration and ensuring high-quality service delivery in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Receptionist
Lower Savannah Council Of Governments
05.2022 - 05.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow.
- Maintained accurate records of incoming calls and visitor inquiries to support office efficiency.
- Assisted in organizing community events, providing logistical support and participant coordination.
- Implemented filing system improvements, increasing document retrieval speed by optimizing organization methods.
- Handled confidential information with discretion, adhering to privacy policies and organizational standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Mental Health Therapy Aide
Kingsboro Psychiatric Center
05.2004 - 09.2019
- Facilitated therapeutic activities to support patient engagement and emotional well-being.
- Assisted licensed therapists in implementing individualized treatment plans for patients.
- Monitored patient behavior, ensuring safety and adherence to care protocols.
- Documented patient progress and reported observations to clinical staff for effective treatment adjustments.
- Conducted group sessions focused on coping skills, promoting social interaction among patients.
Data Entry Supervisor
Krystaltech
04.1994 - 08.2000
- Oversaw data entry operations, ensuring accuracy and efficiency in information processing.
- Developed training programs for new staff, enhancing team performance and productivity.
- Implemented quality control measures, reducing errors and improving data integrity.
- Streamlined data entry procedures, optimizing workflow and increasing overall output.
- Coordinated with cross-functional teams to ensure seamless data integration across systems.
- Managed scheduling of data entry tasks, balancing workloads among team members effectively.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
Education
Human Services
LaGuardia Community College
Long Island City, NY06-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Lower Savannah Council Of Governments
05.2022 - 05.2025
Mental Health Therapy Aide
Kingsboro Psychiatric Center
05.2004 - 09.2019
Data Entry Supervisor
Krystaltech
04.1994 - 08.2000
Human Services
LaGuardia Community College
Student Leadership Award
I took the position as the club was about to close due to lack of members. Although I've never participated in a club before and I was also confined to a sling, I assumed the responsibilty of president. With help from my professors and support from the Human Services department, I was able to bring our club from being unknown to being one of the most popular clubs at LAGC. I created events that highlighted social issues such as the history of AIDS and HIV, the many faces of homelessness, and bring forth a project that started a group that trained students and staff to use narcan and Epi pens. By teaming with other clubs that were already popular, it helped to bring our club in to the front. I also worked with graduate schools by having representatives of Social Service departments meet with us which ultimately started changes that would help students whose credits weren't transferable become considered.
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