Michelle Collins
Columbia,SC
Summary
Seeking an opportunity in a leadership role to grow and learn new skills within the Health Information Services Department. Seeking a position that will utilize organizational abilities, communication skills, and multitasking skills.
Eagar to learn and develop new skills in a new role within the Health Information Service Department.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
G. Werber Bryan Psychiatric Hospital Department of Mental Health
09.2004 - Current
- Communicate daily with attorneys, physicians, clients, attorneys, and professional staff in regard to disclosure of confidential information
- Assist Transitional Care Specialist with forwarding medical records and requested documents for patient's placement after discharge.
- Maintained confidentiality of sensitive information, adhering strictly to .data protection regulations.
- File dictated reports, loose material, and legal admission papers into the medical record
- Fax all Identification and Summary Sheets to local Mental Health Center within 24 hours of discharge
- Retrieve and process all incoming requests via telephone, face to face, or written for release.
- Calculates, collects, and transmits fees associated with the release of information
- Prepare monthly and yearly reports for the release of information as requested.
- Contact South Coroner’s Office for all Death Summary/Autopsy Report and Toxicology Reports.
- Review all discharge plans for completeness.
- Responsible for coordinating and leading the ROI Roundtable discussion.
- Responsible for contacting Physicians and treatment team members for Certificate of Need for patients’ hospitalization
- Research Palmetto GBA and SC Medicaid Portal for eligibility.
- Research insurance eligibility for Managed Care and Private Pay insurance.
- Call to obtain pre-cert information for billing purposes.
- Enter insurance guarantor information into Avatar System and perform all miscellaneous job-related duties assigned to updating insurance information in database
- Responsible for filing all insurance forms, letters, and approval notice in client’s chart after discharge.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to clients.
- Promoted a positive work environment through effective communication skills and professional relationships among coworkers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained excellent customer relationships through timely response to inquiries to process requests.
Certified Nursing Assistant
CM Tucker Jr. Dowdy Gardener Nursing Care Center Department of Mental Health
08.1999 - 09.2004
- Provide long-term care to dependent patients
- Monitor and document vital signs while maintaining patient’s medical records
- Assist patients with everyday life activities
- Responsible for documenting patient’s behavior during assigned shift
- Responsible for reporting any changes in patient behavior to charge nurse
- Responsible for making rounds and completing head count for each resident every two hours
Education
Continuing Education Certificate -
AHIMA
American Health Information Management Assocation 01.2024
Real Estate Appraisal License -
SC Real Estate School
Columbia, SC01.2006
Associate Degree - Office Systems Technology
Midlands Technical College
Columbia, SC01.2004
Nursing Assistant Certification -
Health Care, Inc.
Columbia, SC01.1995
Skills
- Records Management Experience
- Excellent Written and Verbal Communication Skills
- Excellent Customer and patient Relations Skills
- Excellent interpersonal skill, phone manners, and office etiquette
- Experienced with Medicaid, Medicare, Managed Care, and Private Pay insurance guidelines
- Experienced with utilizing Palmetto GBA and SC Medicaid Portal
- Experienced in Microsoft Windows XP
- Adhere to HIPAA Guideline and Confidentiality requirements
Accomplishments
- I communicated daily in a professional manner with all treatment team members, attorneys, outside agencies to ensure patient confidential information is released always adhering to HIPAA Guidelines and Confidentiality requirements.
- File and maintained patient information within medical records. Ensure all insurance information is updated in Avatar and filed in medical records while daily following HIPAA guidelines and confidentiality requirements.
- Earned "Certificate of recognition for nomination for the 2018 Outstanding Employee of the Year Award.
- Earned Outstanding Employee of the Year Award 2009.
Certification
Continuing Education Certificate/The American Health Information Management Association
Issued 01/10/2024
Timeline
Administrative Assistant
G. Werber Bryan Psychiatric Hospital Department of Mental Health
09.2004 - Current
Certified Nursing Assistant
CM Tucker Jr. Dowdy Gardener Nursing Care Center Department of Mental Health
08.1999 - 09.2004
Real Estate Appraisal License -
SC Real Estate School
Associate Degree - Office Systems Technology
Midlands Technical College
Nursing Assistant Certification -
Health Care, Inc.
Continuing Education Certificate/The American Health Information Management Association
Issued 01/10/2024
Continuing Education Certificate -
AHIMA
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