Michelle Collins
Columbia,SC
Summary
Seeking an opportunity in a leadership role to grow and learn new skills within the Health Information Services Department. Seeking a position that will utilize organizational abilities, communication skills, and multitasking skills.
Eagar to learn and develop new skills in a new role within the Health Information Service Department.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
G. Werber Bryan Psychiatric Hospital Department of Mental Health
Columbia, South Carolina
09.2004 - Current
- Communicate daily with attorneys, physicians, clients, attorneys, and professional staff in regard to disclosure of confidential information
- Assist Transitional Care Specialist with forwarding medical records and requested documents for patient's placement after discharge.
- Maintained confidentiality of sensitive information, adhering strictly to .data protection regulations.
- File dictated reports, loose material, and legal admission papers into the medical record
- Fax all Identification and Summary Sheets to local Mental Health Center within 24 hours of discharge
- Retrieve and process all incoming requests via telephone, face to face, or written for release.
- Calculates, collects, and transmits fees associated with the release of information
- Prepare monthly and yearly reports for the release of information as requested.
- Contact South Coroner’s Office for all Death Summary/Autopsy Report and Toxicology Reports.
- Review all discharge plans for completeness.
- Responsible for coordinating and leading the ROI Roundtable discussion.
- Responsible for contacting Physicians and treatment team members for Certificate of Need for patients’ hospitalization
- Research Palmetto GBA and SC Medicaid Portal for eligibility.
- Research insurance eligibility for Managed Care and Private Pay insurance.
- Call to obtain pre-cert information for billing purposes.
- Enter insurance guarantor information into Avatar System and perform all miscellaneous job-related duties assigned to updating insurance information in database
- Responsible for filing all insurance forms, letters, and approval notice in client’s chart after discharge.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to clients.
- Promoted a positive work environment through effective communication skills and professional relationships among coworkers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained excellent customer relationships through timely response to inquiries to process requests.
Certified Nursing Assistant
CM Tucker Jr. Dowdy Gardener Nursing Care Center Department of Mental Health
Columbia, South Carolina
08.1999 - 09.2004
- Provide long-term care to dependent patients
- Monitor and document vital signs while maintaining patient’s medical records
- Assist patients with everyday life activities
- Responsible for documenting patient’s behavior during assigned shift
- Responsible for reporting any changes in patient behavior to charge nurse
- Responsible for making rounds and completing head count for each resident every two hours
Education
Continuing Education Certificate -
AHIMA
American Health Information Management Assocation 01.2024
Real Estate Appraisal License -
SC Real Estate School
Columbia, SC01.2006
Associate Degree - Office Systems Technology
Midlands Technical College
Columbia, SC01.2004
Nursing Assistant Certification -
Health Care, Inc.
Columbia, SC01.1995
Skills
- Records Management Experience
- Excellent Written and Verbal Communication Skills
- Excellent Customer and patient Relations Skills
- Excellent interpersonal skill, phone manners, and office etiquette
- Experienced with Medicaid, Medicare, Managed Care, and Private Pay insurance guidelines
- Experienced with utilizing Palmetto GBA and SC Medicaid Portal
- Experienced in Microsoft Windows XP
- Adhere to HIPAA Guideline and Confidentiality requirements
Accomplishments
- I communicated daily in a professional manner with all treatment team members, attorneys, outside agencies to ensure patient confidential information is released always adhering to HIPAA Guidelines and Confidentiality requirements.
- File and maintained patient information within medical records. Ensure all insurance information is updated in Avatar and filed in medical records while daily following HIPAA guidelines and confidentiality requirements.
- Earned "Certificate of recognition for nomination for the 2018 Outstanding Employee of the Year Award.
- Earned Outstanding Employee of the Year Award 2009.
Certification
Continuing Education Certificate/The American Health Information Management Association
Issued 01/10/2024
Timeline
Administrative Assistant
G. Werber Bryan Psychiatric Hospital Department of Mental Health
09.2004 - Current
Certified Nursing Assistant
CM Tucker Jr. Dowdy Gardener Nursing Care Center Department of Mental Health
08.1999 - 09.2004
Real Estate Appraisal License -
SC Real Estate School
Associate Degree - Office Systems Technology
Midlands Technical College
Nursing Assistant Certification -
Health Care, Inc.
Continuing Education Certificate -
AHIMA