Michelle McFadden
Florence
Summary
Dynamic shift manager with a proven track record at Bojangles' Famous Chicken 'n Biscuits, excelling in inventory control and team development. Enhanced customer satisfaction by 20% through effective problem-solving and staff training. Adept at fostering a collaborative work environment, ensuring compliance with safety standards, and driving operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Florence, SC
01.2021 - Current
- Managed routine activities, maintaining compliance with safety and health regulations.
- Led team meetings to enhance communication and address operational challenges.
- Organized instructional sessions to ensure new staff understood service standards.
- Ensured efficient inventory control to support peak service operations.
Shift Leader
Hardee's
Florence, SC
02.2017 - 01.2021
- Supervised daily operations, ensuring high standards of food safety and customer service.
- Trained new employees on operational procedures and company policies to enhance team performance.
- Resolved customer complaints promptly, improving overall satisfaction ratings within the team's shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier
Circle K
Florence, SC
2016 - 02.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management, restocking shelves to ensure product availability.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Implemented best practices to streamline checkout processes, reducing wait times.
- Monitored cash drawer for discrepancies, ensuring accuracy during shifts.
- Collaborated with team members to achieve sales goals and improve overall service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - Applied Mathematics
South Florence High
Florence, SC2008
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Energetic and enthusiastic
Training and mentoring
Relationship building
Team development
Delegating work
Mentoring and coaching
Staff training and onboarding
Quality assurance
Inventory control
Staff development
Payment processing
Documentation and reporting
Safety compliance
Schedule management
Flexible schedule
Inventory controls
Sales strategies
Hiring and recruiting
Operations management
Performance reviewing
Equipment troubleshooting
Supply ordering
Process improvements
Team building
Verbal and written communication
Compliance
Shift leadership
Shift checklists
Reporting and documenting
Problem-solving
Critical thinking
Inventory management
Quality control
Continuous improvement
Work area inspection
Willingness to learn
Teamwork
Teamwork and collaboration
Multitasking and prioritizing
Time management
Attention to detail
Multitasking Abilities
Excellent communication
Customer satisfaction
Store operations
Health and safety procedures
Superior work ethic
Computer proficiency
Delegation and supervision
Goal setting and achievement
Handling complaints
Certification
Servsafe
Timeline
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
01.2021 - Current
Shift Leader
Hardee's
02.2017 - 01.2021
Cashier
Circle K
2016 - 02.2017
High School Diploma - Applied Mathematics
South Florence High