Michelle Miller
John’s Island
Summary
Effective project manager and administrator in a high-pressure environment Career typified by promotion to positions of greater responsibility and authority Ability to provide liaison and resolution to entities with cross-purpose agendas Exceptional skill in customer relations providing upselling revenue opportunities Outstanding communication talent with clients, staff, peers and management
Overview
25
25
years of professional experience
Work History
Implementation Project Manager
Stored Value Solutions
Louisville
01.2016 - Current
- Promoted to position in recognition of project management skill / valuable client rapport
- Primary activity: coordinate retail client gift card production / IT integration / point-of-sale setup / card fulfillment / ecommerce / reporting with SVS operations to meet plan target date
- Use project management app to set SVS project event completion dates / dependencies
- Simultaneously manage 60+ small implementation projects; 150+ projects / year
- Serve as client / SVS liaison to resolve multiple issues necessary to successful plan launch
- Provide new client training; demonstrate system capabilities / tools / reporting system
- Create receptive environment via training / liaison to upsell additional SVS capabilities
- Positive / productive customer service relationships prove critical to client longevity
- Manage activity with 3rd party distributors; provide ability to sell cards beyond client location
- Review results of client survey questionnaire; receive regular high client satisfaction scores
- Considered subject matter expert (SME) in client / project management; mentor others
- Earned Spotlight Award for implementing new clients in addition to work assignment
- Earned Pioneer Award for developing implementation process for new mobile card service
- Global provider of gift card and stored value solutions; provides 1.3B gift card transactions annually; has clients in 50+ countries including 500 of the world’s top retailers; revenue $154M.
Implementation Analyst
Stored Value Solutions
Louisville
01.2010 - 01.2016
- Performed services / contribution to company similar to that detailed above
- Regularly recognized / received bonuses for superior performance
- Earned President’s Award for organizational skill managing complex third party projects
Project Manager / Sales Administration
Network Alliance
Louisville
01.2008 - 01.2010
- Promoted to position due to organizational / administrative ability, 2008
- Proposed / researched / implemented company-wide web-based project management tool
- Managed plan / tasks / resources / dependencies to successfully launch 5 websites / year
- Used tool to communicate tasks with departments / monitor projects / inform management
- Provided administrative support to sales; order processing / inventory availability / product specification sheets / events calendar / travel coordination
- Trained existing / new sales reps on features / capabilities of new website / products
- Created “Sales Best Practices, Policies, Procedures” handbook for staff training / reference
- Received Chairman’s Award given to Employee of the Year, 2009
- B2B media company; specialize in online publishing, associations and events in digital signage, retail, mobile, self-service, food service and financial industries.
Quality Control Manager
Laminating Services, Inc.
Louisville
01.2002 - 01.2007
- Provides fabric-backed vinyl wallcovering to the contract market; develops prints and textures to keep pace with the fashion and design trends.
Production Scheduler
Laminating Services, Inc.
Louisville
01.2002 - 01.2007
Project Manager
Storage & Office Systems
New Albany
01.2001 - 01.2002
- Provides turn-key solutions for office and warehouse storage systems; service includes system design, products and on-site installation across continental U.S.
Education
Master of Science - Exercise Physiology
University of Louisville
Louisville, KYBachelor of Business Management -
University of Louisville
Louisville, KYTimeline
Implementation Project Manager
Stored Value Solutions
01.2016 - Current
Implementation Analyst
Stored Value Solutions
01.2010 - 01.2016
Project Manager / Sales Administration
Network Alliance
01.2008 - 01.2010
Quality Control Manager
Laminating Services, Inc.
01.2002 - 01.2007
Production Scheduler
Laminating Services, Inc.
01.2002 - 01.2007
Project Manager
Storage & Office Systems
01.2001 - 01.2002
Master of Science - Exercise Physiology
University of Louisville
Bachelor of Business Management -
University of Louisville