Michelle M. Puglia
Rock Hill,SC
Summary
Licensed Customs Broker with background in customs operations and regulatory compliance. Valued for reliability and adaptability in dynamic environments, delivering consistent results through team collaboration and effective problem-solving. Highly skilled in customs documentation, tariff classification and process optimization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
ECommerce Solutions Manager
Livingston International Inc.
05.2021 - Current
- Support client services by participating on calls with clients to evaluate client needs and provide suggestions for viable, customs compliant electronic solutions
- Develop project plans to drive implementation process
- Provide technical support and assistance to the client service teams for solutions and tools
- Develop and maintain strong relationships with appropriate internal and external clients through regular communication
- Complete mapping guides for developers that provides clear programming direction to ensure client data populates operating system properly to increase efficiency, accuracy and facilitate electronic filing of customs compliant release and entry summary filings for CBP
- Escalate client and project issues when necessary
- Provide support and guidance to direct reports to ensure they have the proper tools and knowledge to effect viable solutions for clients and operations
- Prioritize projects based on scope, timelines and workloads.
- Manage direct reports including workload distribution, scheduling, and timely processing of performance reviews
Senior ECommerce Consultant
Livingston International Inc.
04.2019 - 04.2021
- Support client services by participating on calls with clients to evaluate client needs and requirements and provide suggestions for electronic solutions
- Develop project plans to drive implementation process
- Provide technical support and assistance to the client service teams for solutions and tools
- Develop and maintain strong relationships with appropriate internal and external clients
- Complete mapping guides for developers that provides clear programming direction to ensure client data populates operating system properly to increase efficiency, accuracy and facilitate electronic filing of customs compliant release and entry summary filings for CBP
- Escalate clients and project issues when necessary
- Provide coaching and guidance to junior associates
ECommerce Consultant
Livingston International Inc.
06.2014 - 03.2019
- Support client services by participating on calls with clients to obtain requirements for electronic solutions, including review of current processes, tariff base structure, comparison between hard copy documents and electronic file
- Provide technical support and assistance to the client service teams for solutions and tools
- Complete mapping guides for developers that provides clear programming direction to ensure client data populates operating system properly to increase efficiency, accuracy and facilitate electronic filing of customs compliant release and entry summary filings for CBP
- Escalate client and project issues in a timely fashion
Branch Supervisor
Livingston International Inc.
09.2007 - 05.2014
- Coordinate and manage release staff including workload distribution, scheduling, and timely processing of performance reviews
- Coordinate and manage releases and timely filing of entries and statements for the Pembina Service Port
- Communicate with Customs, other government agencies, importers and carriers regarding updates and/or changes for requirements or procedures for imports
- Communicate internally within the organization any changes or developments with requirements or procedures
- Manage the ordering of office supplies, control supply stock and costs, including courier services
Accounting and Support Supervisor
Livingston International Inc.
04.2002 - 08.2007
- Coordinate and manage accounting and support staff comprised of billing, records management, statement reconciliation, document receipt scanners and copy staff
- Coordinate and manage timely entry filings for port of Buffalo and timely payment of ACH payments for company
- Manage unresolved release process for the Buffalo Service Port
- Manage and resolve report for late and/or entries not filed for the Buffalo Service Port
- Manage accounting related functions including: vendor payables, check postings and refund check processing
- Coordinate and manage timely assembly, processing and delivery of all transactional and summary billings for clients according to frequency for the company
- Manage the ordering of office supplies for the Buffalo Service Center
Import Analyst
Livingston International Inc.
03.1996 - 04.2002
- Classified and processed accurate entries for submission to Customs and Border Protection and corresponding invoices for clients
Education
Associates of Applied Science - Business Administration
Genesee Community College
Batavia, New York05.1988
Skills
- Customs Compliance Expertise
- Proficient MS Office Skills
- Experienced with E2O Software
- Effective Organizational Skills
- Effective Team Collaboration
- Effective Leadership
- Calendar Management
- Financial Accounting
- Invoice Management
- Vendor Payment Processing
Certification
- Licensed Customs Broker
- Certified Customs Specialist designation with the National Customs Brokers & Forwarders Association of America
Timeline
ECommerce Solutions Manager
Livingston International Inc.
05.2021 - Current
Senior ECommerce Consultant
Livingston International Inc.
04.2019 - 04.2021
ECommerce Consultant
Livingston International Inc.
06.2014 - 03.2019
Branch Supervisor
Livingston International Inc.
09.2007 - 05.2014
Accounting and Support Supervisor
Livingston International Inc.
04.2002 - 08.2007
Import Analyst
Livingston International Inc.
03.1996 - 04.2002
Associates of Applied Science - Business Administration
Genesee Community College
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