MICHELLE ROBINSON
Taylors
Summary
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
24
24
years of professional experience
Work History
Packaging Associate
Bausch & Lomb
06.2024 - Current
- Assisted with quality and production process improvements to support new packaging initiatives.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Packed, weighed and shipped items per customer specifications.
- Adhering to Good Manufacturing Practices (GMP) guidelines.
- Operated tape machines, scales and label printers to package items correctly.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
Construction Helper
Robinson Family Specialist
12.2022 - 06.2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated various hand and power tools to complete general tasks.
- Loaded and unloaded building materials used for construction.
Quality Assurance Inspector
Trades Maxx Staffing
01.2023 - 11.2023
- Communicated with production team members about quality issues.
- Kept detailed records of quality and imperfect products.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Removed imperfect products from shipment line.
- Performed visual inspections and non-destructive tests where appropriate.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Inspected incoming and outgoing materials for accuracy and quality.
- Kept detailed records of quality and imperfect products
Trusted Referee/ Customer Service Representative
Alorica
02.2021 - 10.2022
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
Room Attendant/Housekeeper
Majestic Hotel
12.2018 - 11.2019
- Credit Card Processing
- Mediation Capability
- Large Cash Handling
- Housekeeper
- Vacuum, clean, dust and polish guest rooms
- Ensure security of guest rooms and privacy of guests
- Made, beds, change sheets, remove and replace used towels and toiletries, Academy
- High School Diploma
- Gathered and verified all required customer information for tracking purposes
Cashier/Customer Service
Popeye's Chicken and Biscuit
01.2016 - 04.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Spoke with patrons to ensure satisfaction with food and service
- Prepared food items
Cashier/Server
Denny's Restaurant
02.2001 - 07.2007
- Placed food trays over food warmers for immediate service
- Relayed food orders to cooks
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Customer service Representative
Precision Response Corporation
02.2006 - 04.2007
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathically and professionally
Education
GED -
GoldCoast Corporate Academy
02.1995
Skills
- Creative Problem Solver
- Adheres to Customer Service Procedures
- Exceptional Communication Skills
- Quick Leaner
- Professional Telephone Demeanor
- Credit Card Payment Processing
- Strong Analytical and Problem-Solving Skills
- Call Center Operations
- Customer Service
- Recordkeeping
- Product Inspection
- Inspection Documentation
- Quality Processes
- Visual Inspections
Skills
- Production Expertise
- Quality Control
- Team-Oriented and Dependable
- Power Tool Operation
- Hand and Power Tool Operation
- Punctual and Dependable
Timeline
Packaging Associate
Bausch & Lomb
06.2024 - Current
Quality Assurance Inspector
Trades Maxx Staffing
01.2023 - 11.2023
Construction Helper
Robinson Family Specialist
12.2022 - 06.2024
Trusted Referee/ Customer Service Representative
Alorica
02.2021 - 10.2022
Room Attendant/Housekeeper
Majestic Hotel
12.2018 - 11.2019
Cashier/Customer Service
Popeye's Chicken and Biscuit
01.2016 - 04.2017
Customer service Representative
Precision Response Corporation
02.2006 - 04.2007
Cashier/Server
Denny's Restaurant
02.2001 - 07.2007
GED -
GoldCoast Corporate Academy
Similar Profiles
Brandon McGowansBrandon McGowans
Filler Operator at Bausch + LombFiller Operator at Bausch + Lomb
Nihal SharmaNihal Sharma
Senior Professional Services Consultant at Bausch + LombSenior Professional Services Consultant at Bausch + Lomb
Arun SinghArun Singh
Retail Customer Sales Associate at Bausch & Lomb IndiaRetail Customer Sales Associate at Bausch & Lomb India