Summary
Work History
Education
Skills
Timeline
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Michelle Runkle

Fort Mill

Summary

Dynamic Instructional Designer with a proven track record at USAA, leveraging ADDIE methodologies and cross-functional collaboration to create impactful eLearning solutions. Achieved a 30% reduction in customer support calls through innovative curriculum development. Skilled in Articulate Storyline and effective communication, driving engagement and mastery in diverse learning environments.

Work History

Instructional Designer

USAA
  • Apply deep instructional design and technical eLearning skills to develop, test, and deploy custom impactful risk and compliance training solutions that comply with rigorous standards for an organization of over 30,000 learners.
  • Curate internal and off-the-shelf content to identify gaps in existing training and to design and develop effective course content to close gaps and satisfy regulatory findings.
  • Accelerate development time by creating and reusing Storyline and Rise templates. Reduce seat time by streamlining and simplifying content into these custom templates and writing effective assessment questions for test-downs.
  • Collaborate with Risk Analysts, Course Owners, Legal, Compliance, SMEs, Instructional Designers, and Leadership on extensive reviews to ensure high-quality, instructionally-sound, and materially accurate courses.
  • Optimize learning experiences by designing and developing interactive infographics, case studies, and scenarios that facilitate learner engagement and their mastery of the content.
  • Serve as team JIRA Administrator and Agile Champion. Integrate end-to-end ADDIE methodology into JWM processes while mentoring teammates during initial JWM rollouts. Contribute to development efficiencies by improving and resequencing tasks in JWM.
  • Serve as ID team's Rise SME, having created and customized over 90% of the templates in the Enterprise Risk and Compliance content library.

Instructional Designer

Axient
  • Led the instructional design and development of custom eLearning courses on Backup Disaster and Recovery (BDR) Products and Cloud solutions that had measurable bottom-line impacts to the organization.
  • Curated and maintained a knowledgebase library in Ancient’s Content Management System, including user guides, KB articles, QRGs, Release Notes, and troubleshooting procedures.
  • Collaborated with engineers, product managers, marketing, DevOps, SMEs, and external BDR clients to create content for Articulate Storyline and Rise courses, Camtasia video walkthroughs, and BDR Product Curricula and Certification Programs while also managing several BDR conversion initiatives.
  • Training and Knowledgebase deliverables resulted in a 30% decrease in customer support calls and reduced external partners’ time-to-proficiency.

Instructional Designer

Duke Energy
  • Converted legacy Progress Energy CBT from outdated courseware (Lectora, Captivate, Authorware, and WinCMI) to Articulate Storyline in preparation for SCORM-compliant LMS conversion.
  • Rebranded all legacy courseware to Duke Energy adhering to rigorous internal eLearning Branding Standards and Courseware Configuration Guidelines.

Training Supervisor

Accenture Credit Services
  • Supervised staff of 12+ Instructors/developers delivering general mortgage industry and client-specific systems and process training to Underwriters, Processors, and Closers across multiple Mortgage platforms to align learning efforts with ACS’ organizational strategy and meet platform business goals.
  • Managed end-to-end needs analysis, curriculum development, instructional strategies, LMS administration, and content review/oversight to ensure proficiency gaps across audiences were addressed through repeatable, scalable, and measurable training solutions.
  • Coordinated closely with HR, Talent Supply, Operational Excellence, Operations, Senior Leadership Team, Mobilization, and SMEs to ensure that all ACS agents received impactful New Hire Onboarding and Role-specific training.

Lead Instructional Designer

Wachovia to Wells Fargo Family Wealth
  • Analyzed enterprise and departmental training to identify gaps for new course development in Retirement Products and Technology.
  • Interviewed and hired new IDs, teaching a 1-week Instructional Design 'Boot camp' as part of onboarding. Coached junior IDs throughout the ADDIE process. Designed and implemented a standard Instructional Design model with custom templates.
  • Reduced seat-time of training by approximately 80% by creating scalable 8-10-minute WBT Lectora modules from 60-minute LiveMeeting sessions.
  • Performed overall Needs, Audience, Curriculum, and Content analyses for SCM assets and Best Practices.
  • Developed a comprehensive Career Path, structured curriculum, and Sourcing Certification Program for new Supply Chain Management associates.
  • Consulted with Senior Executives and in Legal, Compliance, Risk, and Marketing for all deliverables.

Training Manager

Accenture
  • Led a team managing over 15 clients and consultants responsible for training all associates in the NationsBank East franchise as part of the ‘Model Banking Program.’ This initiative reached over 20,000 associates across 10 states and more than 500 banking centers.
  • Managed all training and communication efforts to support eight major system conversions over a decade, conducting complex front-end analysis (e.g., needs, gap, audience, content, task).
  • Oversaw daily training development activities to ensure the delivery of high-quality, effective training on schedule and within budget. Provided daily status updates to Senior Management and Executives and played a key role in all Change Control Meetings. Provided coaching and feedback to all developers and instructors on their processes and deliverables.
  • Authored comprehensive training materials, policies, procedures, online help, and communications across various media.
  • Provided on-site support to the bank’s National Helpline for over eight conversions.
  • Over the course of a decade, continuously improved the training program and all related components to meet the needs of the business and upcoming conversions and mergers.

Instructional Designer

IBM
  • Developed a customized ISD Model ('SATE') for IBM’s Course Developers and Instructors. This initiative established standard, repeatable, instructionally sound processes for IBM’s centralized U.S. Education Headquarters.

Education

Bachelor of Science - Corporate Communications - Media Design & Prod

Ithaca College
Ithaca, NY
05-1989

Skills

  • ADDIE Methodologies and Theory
  • Adobe Suite
  • Articulate Storyline
  • Articulate Rise
  • Assessment construction/Test item writing
  • ASANA
  • Branding
  • Camtasia
  • Change Management
  • ChatGBT
  • Communications
  • Industry knowledge in Banking
  • Industry knowledge in Energy
  • Industry knowledge in Compliance
  • Industry knowledge in Large-scale Systems Conversions
  • Industry knowledge in Risk
  • JIRA
  • JWM
  • Kayako
  • Lectora
  • LMS
  • Microsoft Office Suite
  • MS Project
  • Questionark
  • SCORM
  • UniveralHelp
  • Visual Design
  • Zendesk
  • Instructional design
  • eLearning development
  • Curriculum development
  • Cross-functional collaboration
  • Project management
  • Needs analysis
  • Coaching and mentoring
  • Attention to detail
  • Effective communication
  • Team leadership
  • Process improvement
  • Storyboarding
  • Microlearning
  • Visual communication

Timeline

Instructional Designer

USAA

Instructional Designer

Axient

Instructional Designer

Duke Energy

Training Supervisor

Accenture Credit Services

Lead Instructional Designer

Wachovia to Wells Fargo Family Wealth

Training Manager

Accenture

Instructional Designer

IBM

Bachelor of Science - Corporate Communications - Media Design & Prod

Ithaca College

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Michelle Runkle