MICKAYLA JOHNSON
Conway,SC
Summary
To serve effectively in any capacity I am deployed in while advertently contributing to the advancement of the organization which has endowed me the privilege of serving there.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Polynesian Oceanfront Hotel
Myrtle Beach, SC
05.2025 - Current
- Resolved guest inquiries promptly, delivering courteous support for room amenities, services, and local recommendations.
- Processed guest check-ins and check-outs accurately, verifying reservations and payment details.
- Managed reservations through property management systems, updating availability and confirming booking changes.
- Coordinated with housekeeping and maintenance to address room readiness and service requests.
Server
Myrtle Waves Water Park
Myrtle Beach, South Carolina
05.2023 - 09.2024
- Communicated menu options, specials, and allergen information to support informed guest selections.
- Delivered prompt food and beverage service to guests while maintaining friendly, accurate order handling.
- Processed cash and card transactions using point-of-sale systems with accuracy and efficiency.
- Coordinated with kitchen and service staff to ensure timely order preparation and delivery.
- Resolved guest concerns professionally while preserving positive a positive service experience.
Ride Attendant
Adventureland Amusement Park
Altoona, Iowa
06.2022 - 09.2022
- Operated ride controls and enforced safety procedures for guests and coworkers.
- Assisted guests with loading, unloading, and secure restraint placement.
- Checked height requirements and ride restrictions before boarding.
- Communicated safety instructions clearly to guests before each ride cycle.
Customer Care Agent
Teleperformance
Montego Bay, St. James
06.2021 - 08.2021
- Resolved customer inquiries through phone, email, and chat with accurate policy guidance.
- Documented every interaction in CRM systems to maintain complete case histories.
- De-escalated complaints by clarifying issues and delivering calm, solution-focused support.
- Adhered to call scripts, quality standards, and compliance requirements during customer interactions.
- Supported customers with troubleshooting steps for products, services, and account access.
- Collaborated with teammates to improve response consistency and service delivery.
Lab Assistant
Scientific Research Council Jamaica
Hope Gardens, Kingston 6
06.2017 - 08.2017
- Prepared laboratory samples, reagents, and equipment for daily testing activities.
- Recorded results accurately in logbooks and maintained organized laboratory documentation.
- Supported scientists with routine analyses, sample handling, and specimen labeling.
- Cleaned, calibrated, and sterilized glassware, instruments, and work areas.
- Monitored inventory of chemicals, consumables, and lab supplies to prevent shortages.
Education
Bachelor of Arts - English Language And Literature
SAM SHARPE TEACHERS' COLLEGE
Montego Bay06-2020
High School Diploma -
MOUNT ALVERNIA HIGH SCHOOL
Montego Bay06-2024
Skills
- Public speaking
- Guest accommodations
- Issue resolution
- Reservation management
- Computer skills
- Attention to detail
- Effective communication
Timeline
Guest Service Representative
Polynesian Oceanfront Hotel
05.2025 - Current
Server
Myrtle Waves Water Park
05.2023 - 09.2024
Ride Attendant
Adventureland Amusement Park
06.2022 - 09.2022
Customer Care Agent
Teleperformance
06.2021 - 08.2021
Lab Assistant
Scientific Research Council Jamaica
06.2017 - 08.2017
Bachelor of Arts - English Language And Literature
SAM SHARPE TEACHERS' COLLEGE
High School Diploma -
MOUNT ALVERNIA HIGH SCHOOL