Mihail Miller
Conway
Summary
Dynamic professional with expertise in EMR management and billing processes at Compass Carolina Health Systems. Skilled in regulatory compliance and health insurance claims submission, consistently improving efficiency in high-pressure environments. Experienced in posting payments to health insurance claims, strictly following ERA's and EOP's claim adjustment codes.
While working as General Manager in the Food Service Industry, I demonstrated success in customer satisfaction and enhancing productivity through local marketing and targeted employee training and collaboration.
Overview
15
15
years of professional experience
Work History
EMR, Billing, Collections and Payment Posting.
Compass Carolina Health Systems
Conway
03.2020 - 05.2025
- Optimized performance using various software tools and EMR platforms.
- Organized and prioritized tasks to achieve goals efficiently.
- Fostered a collaborative work environment by providing support and guidance to colleagues.
- Enhanced workplace productivity through effective teamwork.
- Efficiently used EClinicalWorks software to bill for medical laboratory testing.
- Processed virtual credit cards on online virtual terminals.
- Processed and deposit paper checks remotely.
- Post payments (checks, credit cards, and EFT transactions) strictly follow EOB's code adjustment remarks.
General Manager of Food Service
Miami Subs Grill
Pembroke Pines
01.2012 - 04.2020
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Performed administrative tasks including payroll processing, budgeting activities.
- Resolved customer complaints in a timely manner.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Collaborated with health inspectors to address any compliance issues promptly.
- Developed relationships with key customers to maximize revenue potential.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Investigated and resolved customer complaints concerning food quality and service.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Conducted market research activities in order to stay abreast of industry trends.
Assistant General Manager
Wendy's International LLC
Sunrise
08.2010 - 01.2012
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Delegated work to staff, setting priorities and goals.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
Education
Bachelor of Science - Transportaion Engineering
University of Havana Polytechnical Institute
Havana, Cuba06-1987
Skills
- EMR management
- Billing processes
- Payment posting
- Claims processing
- Inventory management
- Customer service
- Software proficiency
- Regulatory compliance
- Employee training
Languages
Spanish
Professional
Timeline
EMR, Billing, Collections and Payment Posting.
Compass Carolina Health Systems
03.2020 - 05.2025
General Manager of Food Service
Miami Subs Grill
01.2012 - 04.2020
Assistant General Manager
Wendy's International LLC
08.2010 - 01.2012
Bachelor of Science - Transportaion Engineering
University of Havana Polytechnical Institute
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