Mikaal Richardson
Columbia
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships. A dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Stadium People
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Scan Customers Tickets to let them pass through Sporting and Big event int he General Area
- Checking Bags to see the don't posses drugs, food, large posters, flags, etc.
Customer Service Associate
Academy Sports Outdoors
07.2018 - 08.2021
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept work area neat, clean, and well-stocked at all times.
- Provided accurate quotes for requested products or services.
- Suggested product solutions based on individual customer needs.
- Loaded and unloaded freight from trucks using forklift equipment.
Janitorial Cleaner
Food Lion
05.2018 - 06.2018
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Empty wastebaskets and replace liners.
- Carry out heavy cleaning duties such as shampooing carpets and upholstery.
- Polish metal fixtures and fittings.
- Vacuum carpets and rugs with industrial vacuum cleaner.
- Check restroom supplies levels; replenish supplies as needed.
- Damp mop hard surface floors using appropriate chemicals.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
Education
Associate of Arts -
Midlands Technical College
West Columbia, SC05.2018
High School Diploma -
Ridge View High School
Columbia, SC06.2017
Skills
- Customer Support
- Team Collaboration
- Customer Service
- Stock Replenishment
- Safety Regulations
- Problem Resolution
Education and Training
other,other
Timeline
Customer Service Representative
Stadium People
10.2024 - Current
Customer Service Associate
Academy Sports Outdoors
07.2018 - 08.2021
Janitorial Cleaner
Food Lion
05.2018 - 06.2018
High School Diploma -
Ridge View High School
Associate of Arts -
Midlands Technical College
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