Mikael Richards
Elgin
Summary
Network administration professional maintaining secure access, dependable connectivity, and clean system performance. Handles troubleshooting, system hardening, and day-to-day support that keeps users connected and services available. Positioned for Network Administrator work with an emphasis on secure operations and reliable infrastructure.
Overview
14
14
Certifications
11
11
years of professional experience
Work History
Junior Network Administrator
GSA
Columbia, SC
03.2026 - Current
- Resolve 5-15 connectivity incidents per shift by diagnosing faults and coordinating timely escalation with the IT team.
- Monitor 600+ network devices daily to spot outages, latency, and access issues before they disrupt campus operations.
- Configure network devices and apply updates to support stable college infrastructure and ongoing upgrade work.
- Troubleshoot connectivity issues using network monitoring, log review, and technical support practices.
- Assist with network upgrades by documenting changes and supporting change management steps for the IT team.
- Support access control and security event analysis by reviewing logs and escalating unusual activity promptly.
Network Administrator Intern
Central Carolina Technical College
Sumter, SC
08.2023 - 03.2026
- Supported network device configuration tasks for routers, switches, and access points under supervision.
- Reviewed logs to identify unusual activity and assist with security event analysis.
- Documented troubleshooting steps and resolution notes in ticketing systems for future reference.
- Monitored network performance indicators and flagged recurring connectivity issues for review.
- Assisted with incident triage by gathering symptoms, testing connections, and routing issues to the right team.
Auto Damage Adjuster
Geico
Columbia, SC
07.2021 - 03.2026
- As an Auto Damage Adjuster, the role involves assessing vehicle damage and estimating repair costs.
- Responsibilities include conducting thorough inspections, negotiating with repair shops, and ensuring customer satisfaction through effective communication.
- The position requires strong analytical skills and a keen eye for detail to deliver accurate and fair assessments.
- Prepared detailed repair estimates based on vehicle inspections, damage notes, and applicable coverage guidelines.
- Communicated estimate details to customers and repair shops using clear, professional language.
Network Technician
AT&T
Columbia, SC
08.2015 - 07.2021
- Troubleshot network hardware and service interruptions to restore stable performance across customer-facing systems.
- Installed and configured network equipment to support reliable operation and consistent device connectivity.
- Monitored network health and logs to spot anomalies, verify performance, and support faster issue identification.
- Provided technical support to field teams and customers while translating issues into clear next steps.
- Applied access control, security event analysis, and change management practices to support safe network operations.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
12-2025
Skills
- Network troubleshooting
- Network monitoring
- Network device configuration
- Connectivity diagnostics
- Technical support
- Incident triage
- Security event analysis
- Access control
- Log review
- Escalation management
- Documentation standards
- Change management
- Ticketing systems
- Vendor coordination
- Cross-team communication
Certification
A+
Timeline
Junior Network Administrator
GSA
03.2026 - Current
Network Administrator Intern
Central Carolina Technical College
08.2023 - 03.2026
Auto Damage Adjuster
Geico
07.2021 - 03.2026
Network Technician
AT&T
08.2015 - 07.2021
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University