Mikaela Jacopille Bornheimer
Greenville
Summary
Guest services representative with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
10.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Guest Advocate
Target
07.2023 - 10.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Wildlife Assistant
Jacopillebornheimer Wildlife
11.2021 - 07.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeting guest with kindness and professionalism
Private Nanny
Carrie Pierce
10.2022 - 06.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Education
High School Diploma -
Honeoye Falls Lima High School
Honeoye Falls, NY06.2022
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
Additional Information
I participated in many community services operations while enrolled in Girl Scouts. While learning to work as a team and keep your environment safe and clean along with having opportunities to show leadership skills when doing different project or objectives.
Timeline
Guest Advocate
Target
10.2024 - Current
Guest Advocate
Target
07.2023 - 10.2024
Private Nanny
Carrie Pierce
10.2022 - 06.2023
Wildlife Assistant
Jacopillebornheimer Wildlife
11.2021 - 07.2023
High School Diploma -
Honeoye Falls Lima High School
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