Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikaela Passaro

Myrtle Beach

Summary

Assistant Manager with 8+ years of experience in leading teams and optimizing daily operations, known for exceptional customer service and operational compliance. Adept at training, employee coaching, and maintaining consistency, resulting in increased sales and customer satisfaction. Committed to fostering a collaborative work environment and driving continuous improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Snooky’s on the Water
02.2024 - Current
  • Coordinate daily operations, ensuring efficiency and customer satisfaction.
  • Train and mentor staff, leading to improved team performance and morale.
  • Manage inventory and ordering, reducing waste and optimizing stock levels.
  • Resolve customer issues promptly, enhancing overall guest experience.
  • Leading team initiatives, boosting customer satisfaction, maintaining punctuality, and fostering a positive work environment.

Assistant Manager

Panera Bread
01.2022 - 11.2023
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Established clear communication channels between staff members to ensure smooth workflow throughout the store.

Server

Ducati’s Pizzeria & Trattoria
04.2018 - 01.2022
  • Displayed enthusiasm and knowledge about restaurant’s menu and products.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Restaurant Hostess

Flying Fish Public Market & Grill
06.2016 - 05.2019
  • Greeted customers promptly and courteously upon their arrival to the restaurant.
  • Monitored restaurant activity to determine seating and dining flow.
  • Managed the seating chart efficiently by rotating tables as needed during busy periods.
  • Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.

Education

High School Diploma -

Socastee High School
01.2018

Skills

  • Customer Service
  • Managing Priorities
  • Training
  • Employee Coaching
  • Product Knowledge
  • Maintaining Consistency

Certification

Food Protection Manager Certification at ServSafe

Timeline

Assistant Manager

Snooky’s on the Water
02.2024 - Current

Assistant Manager

Panera Bread
01.2022 - 11.2023

Server

Ducati’s Pizzeria & Trattoria
04.2018 - 01.2022

Restaurant Hostess

Flying Fish Public Market & Grill
06.2016 - 05.2019

High School Diploma -

Socastee High School

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Mikaela Passaro