Mikaela Passaro
Myrtle Beach
Summary
Assistant Manager with 10+ years of experience in leading teams and optimizing daily operations, known for exceptional customer service and operational compliance. Adept at training, employee coaching, and maintaining consistency, resulting in increased sales and customer satisfaction. Committed to fostering a collaborative work environment and driving continuous improvement.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Contracts Coordinator
Hilton Grand Vacations
Myrtle Beach
09.2025 - Current
- Reviewed contract terms to ensure alignment with company policies and regulations.
- Reviewed and updated contracts to ensure compliance with legal requirements.
- Drafted new contracts based on established templates or negotiated terms.
- Managed contract documentation and compliance for resort operations.
- Coordinated communication between clients and internal stakeholders regarding contracts.
- Conducted regular audits of contracts to identify discrepancies or required updates.
- Maintained up-to-date knowledge of relevant laws, regulations, standards, procedures, and best practices related to contracting processes.
Assistant Manager
Snooky’s on the Water
02.2024 - Current
- Coordinated daily operations to enhance customer satisfaction.
- Trained and mentored staff, contributing to stronger team performance.
- Coordinate daily operations, ensuring efficiency and customer satisfaction.
- Manage inventory and ordering, reducing waste and optimizing stock levels.
- Led team initiatives to improve customer satisfaction and maintain punctuality.
Assistant Manager
Panera Bread
01.2022 - 11.2023
- Managed daily operations of store by scheduling staff, assigning tasks, and overseeing inventory control to maintain efficiency.
- Maintained hands-on knowledge of job roles and stepped in to perform key business duties as needed, ensuring continuous operations.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Established communication channels among staff to facilitate smooth workflow and enhance collaboration.
Server
Ducati’s Pizzeria & Trattoria
04.2018 - 01.2022
- Displayed enthusiasm and knowledge about the restaurant’s menu and products.
- Displayed enthusiasm and knowledge about restaurant’s menu and products.
- Used focus and memorization skills to keep track of tables and remember orders.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Communicated special dietary needs to kitchen, ensuring personalized meal options for guests.
- Executed front-of-house tasks seamlessly, fostering memorable dining experiences that encouraged customer loyalty.
Restaurant Hostess
Flying Fish Public Market & Grill
06.2016 - 05.2019
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Monitored restaurant activity to optimize seating and dining flow.
- Managed the seating chart efficiently by rotating tables during busy periods.
- Executed opening and closing duties by setting up dining areas, restocking supplies, and ensuring restroom cleanliness.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Monitored cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment.
Education
High School Diploma -
Socastee High School
Myrtle BeachSkills
- Contract management
- Contract drafting
- Contract analysis
- Document review
- Policy compliance
- Compliance enforcement
- Legal compliance
- Record management
- Stakeholder engagement
- Customer relationship management
- Process improvement
- Efficiency optimization
- Time management
- Maintaining Consistency
- Problem solving
- Team leadership
- Verbal and written communication
- Effective communication
- Attention to detail
- Process improvement
Certification
Food Protection Manager Certification at ServSafe
Timeline
Contracts Coordinator
Hilton Grand Vacations
09.2025 - Current
Assistant Manager
Snooky’s on the Water
02.2024 - Current
Assistant Manager
Panera Bread
01.2022 - 11.2023
Server
Ducati’s Pizzeria & Trattoria
04.2018 - 01.2022
Restaurant Hostess
Flying Fish Public Market & Grill
06.2016 - 05.2019
High School Diploma -
Socastee High School