Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla White

Orangeburg

Summary

Dynamic Digital Supervisor at Walmart with a proven track record in team leadership and enhancing performance through effective coaching and communication. Skilled in problem-solving and time management, I foster a collaborative environment that drives productivity and meets business goals. Committed to excellence, I consistently improve customer satisfaction and team efficiency.

Overview

5
5
years of professional experience

Work History

Digital Supervisor

Walmart
02.2024 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.

Front End Supervisor

Walmart
03.2023 - 01.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.

Cashier

Walmart
05.2020 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Associate Degree In Nursing - Nursing

Orangeburg Calhoun Technical College
Orangeburg, SC

Master Of Psychology - Psychology

University of South Carolina
Columbia, SC

Skills

  • Team leadership
  • Communication and writing skills
  • Keyword analysis
  • Time management
  • Problem-solving
  • Teamwork
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Digital Supervisor

Walmart
02.2024 - Current

Front End Supervisor

Walmart
03.2023 - 01.2024

Cashier

Walmart
05.2020 - 03.2023

Associate Degree In Nursing - Nursing

Orangeburg Calhoun Technical College

Master Of Psychology - Psychology

University of South Carolina

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Mikayla White