Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikhail Ollison

Spartanburg

Summary

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

16
16
years of professional experience

Work History

Owner/Operator

Truth-N-Art Tattoo
03.2017 - Current
  • Managed daily operations to ensure effective workflow and customer satisfaction.
  • Implemented inventory management systems to streamline product availability and reduce waste.
  • Developed marketing strategies using social media platforms to enhance brand visibility.
  • Trained staff on operational procedures and customer service best practices for improved performance.
  • Assessed financial reports to identify cost-saving opportunities and optimize profitability.
  • Coordinated vendor relationships to secure quality products at competitive prices.
  • Leveraged technology tools for scheduling, communication, and task management efficiency.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

Research and Development Assistant

Southern Finance
01.2015 - 07.2017
  • Coordinated development initiatives, ensuring alignment with organizational goals and stakeholder expectations.
  • Streamlined communication processes between teams, enhancing collaboration and project workflow efficiency.
  • Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.
  • Completed projects in alignment with target deadlines and financial objectives.
  • Mentored junior staff on project management tools and techniques, fostering professional growth within the team.
  • Facilitated training workshops on effective fundraising techniques, empowering team members with essential skills for success.
  • Identified training needs and developed content while evaluating existing programs.
  • Researched best practices and trends in development strategies, informing decision-making for future projects.
  • Conducted experiments to develop innovative products, ensuring compliance with regulatory standards.
  • Collaborated with cross-functional teams to refine research methodologies and enhance product development processes.

Store Manager

Rent A Center Warehouse & Retail Store
07.2009 - 01.2015
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Managed inventory levels, optimizing stock turnover and minimizing waste.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Developed and implemented operational strategies to improve store efficiency.
  • Analyzed sales data, identifying trends to inform product selection and merchandising decisions.
  • Led recruitment efforts, selecting qualified candidates aligned with company values.
  • Coordinated promotional activities, driving foot traffic and increasing sales revenue.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Education

High School Diploma -

Cornerstone Christian Academy
Townsend, Georgia

Skills

  • Operations management
  • Documentation and reporting
  • Marketing expertise
  • Recruiting and hiring
  • Staff training and development
  • Business planning
  • Relationship management
  • Market analysis
  • Pricing strategy development

Timeline

Owner/Operator

Truth-N-Art Tattoo
03.2017 - Current

Research and Development Assistant

Southern Finance
01.2015 - 07.2017

Store Manager

Rent A Center Warehouse & Retail Store
07.2009 - 01.2015

High School Diploma -

Cornerstone Christian Academy

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Mikhail Ollison