Summary
Overview
Work History
Education
Skills
Timeline
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Miles Gunn

Fort Mill

Summary

Experienced with customer engagement and sales strategies, resulting in high conversion rates and customer satisfaction. Utilizes effective communication and negotiation skills to influence purchasing decisions and enhance client relationships. Track record of closing deals and meeting sales targets consistently.

Highly motivated Major Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Experienced with customer service and retail operations. Utilizes inventory management and cash handling skills to maintain efficient store functions. Knowledge of product merchandising and customer engagement, ensuring seamless shopping experience.

Experienced with betting transaction processing, ensuring accuracy and efficiency. Utilizes strong cash handling skills to maintain seamless operations. Knowledge of delivering excellent customer service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Major Sales Associate

Costco
06.2021 - Current
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner
  • Collaborated closely with other departments to ensure customer satisfaction was met on every level
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure
  • Assisted customers with product selection, order entry, and payment processing
  • Assisted with training new employees on the company's procedures for handling customer inquiries
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Improved overall efficiency of the front end by suggesting process improvements to management.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
  • Resolved customer issues promptly and professionally while ensuring high levels of satisfaction leading to increased referrals from satisfied customers.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Maintained expertise in product offerings by participating in ongoing training sessions, staying informed on industry developments, and conducting personal research as needed.
  • Conducted product demonstrations for prospective clients, showcasing features and benefits that aligned with their unique needs.

Cashier, Stocker

Lowes Foods
04.2016 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Rollin Local

Waiter
02.2020 - 07.2020
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Education

Bachelor of Arts - SOCIOLOGY

Winthrop University
Rock Hill, SC
12-2024

Skills

  • Strong Work Ethic
  • Active Listening
  • Interpersonal Skills
  • Conflict Resolution
  • Patience Maintenance
  • Cash handling
  • Customer service
  • Product promotion
  • Developing customer relationships

Timeline

Major Sales Associate

Costco
06.2021 - Current

Rollin Local

Waiter
02.2020 - 07.2020

Cashier, Stocker

Lowes Foods
04.2016 - 08.2020

Bachelor of Arts - SOCIOLOGY

Winthrop University

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Miles Gunn