Miles Sitachitta
Mount Pleasant
Summary
Eager to join as Internship or entry level role.6 years of diverse experience in customer service, event coordination, and team management. Proven team player with a track record of enhancing guest experiences
Overview
9
9
years of professional experience
Work History
Operation Associate
Charleston Battery
10.2024 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedure
- Followed shipping and receiving procedures for goods and materials.
- Supported ticketing processes, resulting in smooth entry experiences for guests at various events.
- Contributed to efficient facility maintenance by coordinating with vendors and managing supplies inventory.
- Enhanced stadium safety by conducting regular inspections and addressing potential hazards.
- Streamlined communication between departments, ensuring timely updates on stadium operations tasks.
- Collaborated with security personnel to maintain a safe environment for all attendees and staff members.
- Assisted with the setup and teardown of events, ensuring quick transitions between different functions at the venue.
SA Lead
Salt Water Cowboys
08.2023 - Current
- Oversee and coordinate the daily operations of the Front of House Support team, ensuring exceptional guest experiences and seamless management at Salt Water Cowboys
Retail Associate
NIKE
08.2023 - 04.2024
- As a Retail Associate at NIKE, I provided exceptional customer service, ensuring a welcoming and helpful experience for all store visitors
- I demonstrated in-depth knowledge of NIKE products, assisting customers in finding the perfect items to meet their needs and preferences
- I managed inventory, performed stock replenishment, and maintained the organization and visual appeal of the sales floor in accordance with brand standards
- I also processed sales transactions with accuracy and efficiency, handled returns and exchanges with professionalism, and contributed to achieving store sales targets
Intern
Country Roads Trust WVU NIL Collective
05.2022 - 08.2023
- Collaborated with senior leadership to develop and implement strategic initiatives that improved project outcomes
- Managed the full life cycle of various sports camps and events, showcasing proficient coordination and organizational skills
- Conducted outreach for sponsor acquisition through cold calls and emails, managed member orders, and maintained accurate inventory records
Customer Service Representative
Sam's Club
05.2022 - 07.2023
- Provided outstanding customer support by leveraging in-depth product knowledge, leading to enhanced client satisfaction
- Addressed and resolved customer concerns with a focus on identifying underlying issues to ensure effective solutions
- Contributed to revenue growth by promoting and successfully enrolling customers in membership and credit programs
Photographer/Graphic Designer Intern
WVU Sports Illustrated
09.2015 - 05.2020
- Captured high-quality photographs at athletic events, emphasizing the vibrancy and emotion of sports to convey the narrative of each game
- Applied design principles to improve visual communication through strategic selection of typography, composition, and color schemes in design projects
- Streamlined the photo editing workflow, including tonal adjustments and captioning, and produced engaging graphics for use on digital media platforms
Lifeguard Manager
DS Recreational Services
05.2017 - 06.2019
- Managed daily pool operations, ensuring adherence to safety protocols through regular monitoring of chemical levels and weather conditions; executed appropriate decisions on pool closures to maintain safety standards
- Organized lifeguard rosters to guarantee full coverage and maximize safety for patrons during facility hours
- Provided emergency assistance with certified First Aid and CPR skills and meticulously documented maintenance and incident reports, reinforcing compliance with safety regulations
Cashier
Raising Cane's Restaurants
08.2018 - 05.2019
- Managed financial transactions with precision, ensuring accurate cash and credit card handling to support streamlined customer service operations
- Prepared and expedited orders in compliance with franchise quality and efficiency standards, enhancing customer satisfaction during high-volume periods
Education
Bachelor of Science - Sport Management
West Virginia University
Morgantown, WV08.2023
Skills
- Player and Event Supervision
- Athlete Engagement
- Administrative Support
- Attention to Detail
- Organized and Hardworking
- Strong Communication Skills
- Ability to Work Well in a Team Environment
- Exceptional Customer Service Skills
- Adobe Photoshop
- Photography
- Multitasking Skills
- Google Workspace
- Microsoft365
Timeline
Operation Associate
Charleston Battery
10.2024 - Current
SA Lead
Salt Water Cowboys
08.2023 - Current
Retail Associate
NIKE
08.2023 - 04.2024
Intern
Country Roads Trust WVU NIL Collective
05.2022 - 08.2023
Customer Service Representative
Sam's Club
05.2022 - 07.2023
Cashier
Raising Cane's Restaurants
08.2018 - 05.2019
Lifeguard Manager
DS Recreational Services
05.2017 - 06.2019
Photographer/Graphic Designer Intern
WVU Sports Illustrated
09.2015 - 05.2020
Bachelor of Science - Sport Management
West Virginia University
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