Miles Turner
Irmo
Summary
Dynamic Assistant Manager at Zaxby's with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in staff supervision and strategic planning, I successfully mentored team members, resolved conflicts, and improved performance standards, fostering a positive environment that elevated customer satisfaction and team accountability.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
Irmo
11.2020 - 08.2025
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Opened and closed the location, and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained and supervised team members on customer service standards.
- Resolved customer complaints to maintain high satisfaction levels.
- I worked my way up from being a cook.
Camp Counselor
Camp Swamp
Union Point
06.2021 - 08.2021
- Communicated effectively with parents regarding camper progress and concerns.
- Monitored camper behavior and resolved conflicts in a constructive manner.
- Engaged children in arts and crafts, singing, sports activities, and games while maintaining a safe environment.
- Established and built relationships with campers to ease fears in new environment.
Education
Bachelor of Science - Civil Engineering
Midlands Technical College
West Columbia, SC12-2028
High School Diploma -
Dutch Fork High School
Irmo06.2021
Skills
- Strategic planning
- Staff supervision
- Operational efficiency and safety
- Orienting and training
- Customer service
- Staff management
- Quality standards
- Team leadership
- Effective communication
- Time management
- Problem solving
- Communication
Affiliations
SCAWWA/WEASC
Music
I've been playing the guitar for approximately 8 years. I have a lot of pleasure learning new catchy, melodious songs.
Timeline
Camp Counselor
Camp Swamp
06.2021 - 08.2021
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
11.2020 - 08.2025
Bachelor of Science - Civil Engineering
Midlands Technical College
High School Diploma -
Dutch Fork High School