Mindy Jones
Ladson
Summary
Experienced office manager with a proven track record in appointment scheduling, patient confidentiality, and billing processes. Committed to enhancing patient satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Office Manager
Coastal Spine and Sport
North Charleston
08.2022 - 05.2025
- Managed daily office operations to create a welcoming environment for patients.
- Coordinated patient appointments, optimizing scheduling for healthcare providers.
- Oversaw inventory management, ensuring timely ordering of medical supplies.
- Maintained patient records, enforcing compliance with confidentiality regulations.
- Assisted with billing processes, addressing patient inquiries regarding payment options.
- Communicated with healthcare professionals to enhance patient care workflows.
- Supervised staff members, organizing schedules and delegating tasks effectively.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
Medical Receptionist
Roper St. Francis Urgent Care
Summerville
01.2022 - 07.2022
- Streamlined patient check-in and check-out processes for optimal efficiency.
- Scheduled appointments using electronic health record systems to enhance patient flow.
- Answered phone calls and resolved patient inquiries promptly, ensuring satisfaction.
- Collected and verified patient information and insurance details accurately.
- Processed billing information and managed payment collections effectively.
- Prepared new patient charts, ensuring completion of all necessary forms.
- Facilitated daily operations through professional communication with physicians, nursing staff, and medical assistants.
- Delivered exceptional administrative support to sustain efficient patient workflows.
Medical Receptionist
Roper St. Francis Bariatric Surgery
Summerville
07.2020 - 01.2022
- Scheduled appointments using electronic health record systems, ensuring accuracy and efficiency.
- Answered phone calls and addressed patient inquiries promptly to maintain service quality.
- Maintained patient confidentiality while adhering to HIPAA regulations consistently.
- Accurately collected patient information and verified insurance details for seamless processing.
- Coordinated with medical staff to ensure smooth workflow and operational effectiveness.
- Processed billing information while managing payment collections effectively and efficiently.
- Assisted in training new reception staff on office procedures to uphold standards.
- Called patients to confirm scheduled appointments and acquire necessary additional details.
Education
CBCS Medical Billing And Coding Specialist - Medical Billing And Coding
Palmetto School of Career Development
Charleston, SC09-2019
GED -
Hillcrest High School
Simpsonville, SC03-2004
Skills
- Appointment scheduling
- Patient confidentiality
- Billing processes
- Inventory management
- Electronic health records
- Customer relationship management
- Medical terminology
- Data entry
- Customer service
- Office management
- Compliance adherence
- Effective communication
- Problem solving
- Time management
- Staff training
- Medical charting
- Microsoft Office proficiency
- Medical billing and coding
- Claims processing and submission
- Insurance verification and collections
- Account reconciliation and denial management
- Attention to detail and accuracy
Timeline
Office Manager
Coastal Spine and Sport
08.2022 - 05.2025
Medical Receptionist
Roper St. Francis Urgent Care
01.2022 - 07.2022
Medical Receptionist
Roper St. Francis Bariatric Surgery
07.2020 - 01.2022
CBCS Medical Billing And Coding Specialist - Medical Billing And Coding
Palmetto School of Career Development
GED -
Hillcrest High School