MiQualah Harvin
Columbia
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Self-motivated professional highly experienced in guest services.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Springhill Suites Vista
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Customer Service Representative
Conduent SC Childsupport
08.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front Desk Supervisor
Conduent
Columbia
07.2022 - 10.2024
- Provided guidance and mentorship to junior team members in order to help them develop
- Implemented strategies for improving customer service standards across the department.
- Coordinated with other departments to ensure smooth operations of the front desk area.
Front Desk Receptionist
Hyatt Place Irmo/harbinson
06.2022 - 10.2023
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Dental Assistant
Fortis College
Columbia Sc 11-2025
Eau Claire High School
Columbia Sc 06.2020
Skills
- Cash handling
- Data entry
- Problem-solving skills
- Hospitality services
- Issue handling
- Customer service
- Conflict resolution
- Communication skills
- Professional demeanor
- Customer relationship management
Timeline
Front Desk Receptionist
Springhill Suites Vista
02.2024 - Current
Customer Service Representative
Conduent SC Childsupport
08.2022 - 10.2024
Front Desk Supervisor
Conduent
07.2022 - 10.2024
Front Desk Receptionist
Hyatt Place Irmo/harbinson
06.2022 - 10.2023
Dental Assistant
Fortis College
Eau Claire High School