Miquela Black
Columbia
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Group Therapy
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Teacher
Richland One School District
08.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Student-teacher & ILC Severe Needs Paraprofessional
Independence Elementary
01.2022 - 03.2022
- CPI, Seizure, Bathroom, HEARTS certified
- Supported 16+ elementary-aged children with moderate to severe needs
- Including physical safety monitoring, social/emotional development, academic development, fine and large motor development, and more
- Worked alongside educators to adapt and modify classroom instruction and materials to individually meet the needs of students
Hostess, Take-Out Specialist, Server Assistant, Server, Bartender & Certified Trainer
Red Lobster
01.2018 - 06.2021
- Enhanced guest dining experience by providing exceptional customer service within a fast-paced restaurant environment.
- Memorized over 50 menu items and rotating specials in order to customize guest experiences and provide recommendations.
- Served and managed large sections of 4+ tables, providing excellent and timely service to each guest.
- Maintain and enforce strict up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both customer and employee safety & satisfaction.
Caretaker
Live-in Nanny
05.2018 - 08.2018
- Live-in nanny and caretaker of a man who was developmentally disabled and autistic. He had the brain development of a 5-year-old.
- Tasks included: preparing breakfast and dinner every day, taking him to the pool or other various activities every day, grocery shopping, initiating conversations, and practicing language, math, and social skills.
Hostess, Server, Certified Trainer & Bartender
Comedy Works/ Lucy Restaurant
08.2015 - 06.2018
- Supported 20+ servers by seating guests promptly and strategically, enhancing the flow of typical evening shows
- Greeted customers with enthusiasm, promptly identifying and solving individual guest problems, and managed all ticket services before and after the show
- Enhanced guest dining experience by providing exceptional customer service within a fast-paced restaurant environment while adhering to COVID-19 guidelines.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for quickly resolving issues prior to escalation.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.
Education
BA - Early Childhood Education
University of Northern Colorado
Greeley, CO12.2021
High School - undefined
Grandview High School
Aurora, CO05.2017
Skills
- Energetic, communicative, organized, and hands-on
- Proven track record of excellent performance and ability to adapt to surroundings and situations as needed
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Complex Problem-solving
Accomplishments
- Administration - Managed the Positive Behavior Incentive System that resulted in staff's better understanding and implementation of best practices to encourage and support positive behavior and communication among students ages 3-10+.
- Received commendation from Horrell Hill Elementary principal for successfully working with students with behavior problems.
Certification
- CPR certified
- CPI certified
- Seizure Certified
- TIPS & ServSafe Certified
- Full Completion of LETRS Read to Succeed Certification
Timeline
Bartender
Group Therapy
08.2022 - Current
Teacher
Richland One School District
08.2022 - Current
Student-teacher & ILC Severe Needs Paraprofessional
Independence Elementary
01.2022 - 03.2022
Caretaker
Live-in Nanny
05.2018 - 08.2018
Hostess, Take-Out Specialist, Server Assistant, Server, Bartender & Certified Trainer
Red Lobster
01.2018 - 06.2021
Hostess, Server, Certified Trainer & Bartender
Comedy Works/ Lucy Restaurant
08.2015 - 06.2018
High School - undefined
Grandview High School
BA - Early Childhood Education
University of Northern Colorado
Similar Profiles
Jerome BostonJerome Boston
Cook at Group Therapy PubCook at Group Therapy Pub
Ashley BishopAshley Bishop
Qualified Mental Health Specialist QBHP at Small Group TherapyQualified Mental Health Specialist QBHP at Small Group Therapy
Alyesia DavisAlyesia Davis
Physical Therapy Technician at Tri-parish Therapy Group: X-Cel TherapyPhysical Therapy Technician at Tri-parish Therapy Group: X-Cel Therapy
Shannon MajorShannon Major
Certified Nursing Assistant at Kudzu StaffingCertified Nursing Assistant at Kudzu Staffing
Amir WilliamsAmir Williams
Truck Unloader at Big LotsTruck Unloader at Big Lots