Miranda Aliffi
Greenwood
Summary
Dynamic professional with extensive experience at Clark's Termite & Pest Control, excelling in project management and team leadership. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution and employee training, consistently achieving team goals and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Lawn Administrator
Clark's Termite & Pest Control
Columbia
02.2023 - 12.2025
- Drafted emails, memos, and reports for senior management.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided general administrative support to staff members.
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Developed spreadsheets to track project progress, budgets and other related data.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Prepared presentations using Microsoft Office Suite applications.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Office Manager
Clark's Termite & Pest Control
Columbia
03.2020 - 02.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Recruited and trained new employees to meet job requirements.
- Reviewed files and records to obtain information and respond to requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Managed office inventory and placed new supply orders.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries via phone or email in a professional manner.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Lead
Clark's Termite & Pest Control
Columbia
02.2017 - 03.2020
- Delegated tasks appropriately according to individual skill sets.
- Monitored team performance against targets, taking corrective action where necessary.
- Monitored team progress and enforced deadlines.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Implemented strategic plans to enhance team performance and productivity.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained positive working relationship with fellow staff and management.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Maintained daily inventory to facilitate successful material distribution.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
High School Diploma -
Statesboro High School
Statesboro, GA06-1994
Some College (No Degree) -
Piedmont Technical College
Greenwood, SCSkills
- Project management
- Office administration
- Inventory management
- Employee training
- Report writing
- Customer service
- Communication skills
- Time management
- Scheduling
- Team leadership
- Conflict resolution
- Presentation skills
- Supplies ordering
- Team building
- Adaptability
- Schedule coordination
- Active listening
- Staff management
- Personable and approachable
- Multitasking
References
References available upon request.
Timeline
Lawn Administrator
Clark's Termite & Pest Control
02.2023 - 12.2025
Office Manager
Clark's Termite & Pest Control
03.2020 - 02.2023
Team Lead
Clark's Termite & Pest Control
02.2017 - 03.2020
High School Diploma -
Statesboro High School
Some College (No Degree) -
Piedmont Technical College
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