Karen M. Weaver
CONWAY
Summary
Adept at title processing and enhancing customer satisfaction, my tenure at South Carolina Department of Motor Vehicles honed my precision and effective communication. Demonstrating strong problem-solving abilities and a knack for maintaining compliance, I significantly improved transaction efficiency. My collaborative spirit and adaptability underpin a track record of fostering team excellence and operational improvements.
Overview
14
14
years of professional experience
Work History
Title Clerk
South Carolina Department of Motor Vehicles
Myrtle Beach
01.2023 - Current
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Maintained records of all transactions in a computer database.
- Verified accuracy of title documents for completeness and correctness.
- Entered lien information into the system when applicable.
- Performed title searches, ordered reports, and obtained clearance documents.
- Assisted customers with questions about the titling process or fees associated with it.
- Researched customer inquiries regarding title information.
- Performed data entry of vehicle information into system for registration purposes.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed applications for new titles, transfers and duplicate titles.
- Notified supervisor of possible delays and issues.
- Processed and maintained title files, implementing security measures to protect data.
- Coordinated with other departments to resolve issues related to titling process.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Handled payments from customers for taxes, registration fees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
Lead Teller
Wells Fargo
Myrtle Beach
03.2013 - 03.2022
- Transmitted orders to supply cash to meet daily needs.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Created monthly reports summarizing key performance indicators for management review.
- Conducted performance evaluations for teller staff, offering constructive feedback and setting goals.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Received and counted daily inventories of cash, drafts and checks.
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Identified transaction errors when debits and credits did not balance.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Monitored and maintained security procedures to protect both staff and customers.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Assisted in the development and implementation of new teller training programs.
- Resolved problems or discrepancies concerning customers' accounts.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Prepared official checks for customer and internal bank needs.
- Tracked inventory levels of supplies necessary for daily operations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Verified amounts and integrity of every check or funds transfer.
- Performed special services for customers, ordering bank cards and checks.
- Performed currency transaction reports for foreign currency.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Kept teller window areas clean, organized, and fully stocked.
- Reduced errors by double checking transactions.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Handled daily team scheduling and properly staffed shifts.
- Welcomed customers and offered pleasant service during entire transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
- Participated in community outreach initiatives aimed at increasing brand awareness.
- Ensured compliance with federal regulations and internal policies during all transactions.
- Compiled and reported daily statistics on teller transactions and discrepancies.
- Facilitated communication between teller line and bank management on operational issues.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Handled complex transactions and provided backup support to other tellers as needed.
- Completed day-to-day duties accurately and efficiently.
General and Operations Managers
MYRTLE BEACH TREATS LLC
Myrtle Beach
01.2011 - 12.2012
- Oversaw financial management, budget management, accounting and payroll activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with team leaders on quality audits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer concerns with suitable solutions.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and implemented operational procedures to ensure quality standards are met.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Built strong operational teams to meet process and production demands.
- Responded to information requests from superiors, providing specific documentation.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enforced federal, state, local and company rules for safety and operations.
Education
High School Diploma - General High School Curriculum
Socastee High School
Myrtle Beach, SC06-2005
Skills
- General management duties
- Making schedules
- Title processing
- Temporary tags
- File management
- Accuracy and precision
- Documentation review
- Title examination
- Title research
- Document review
- Taking inventory
- Time management
- Critical thinking
- Excellent researching skills
- Attention to detail
- Effective communication
- Data management
- Reliability
- Problem-solving
- Multitasking capacity
- Data entry
- Continuous improvement
- Professionalism
- Organizational skills
- Teamwork and collaboration
- Adaptability and flexibility
- Writing and making bank deposits
- Daily sales reports
- Managing money
- Counting down cash drawers
- Maintaining maintenance on machines
- Managing employees hours with accountant
- Handling disputes
- Research information
- Filling out/filing paperwork
- Organizing files
- Keeping employee records accurate
- Prompt and on time for work
- Cleanly dressed according to policy
Detailed References
- Jeff Culp, Owner, Dairy Queen, (704) 491-8942, Business reference known for 3 year(s)
- Carolyn Mercer, General Manager, Nautica, (843) 333-3632, Business reference known for 10 year(s)
- Josh Alger, (843) 957-3846, Personal reference known for 3 year(s)
Activities
- Award in applied biology
- Member of Robotics team
- ROTC
- Pre-Engineering educational trip to Russia
- On The Watch Award (catching fraudulent checks)
- Stellar Teller Award
- Nominated All Star Award
Timeline
Title Clerk
South Carolina Department of Motor Vehicles
01.2023 - Current
Lead Teller
Wells Fargo
03.2013 - 03.2022
General and Operations Managers
MYRTLE BEACH TREATS LLC
01.2011 - 12.2012
High School Diploma - General High School Curriculum
Socastee High School