Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mirielle Doway

Mirielle Doway

Grand Anse

Summary

Dynamic professional with a proven track record at Air Seychelles Ltd, excelling in customer service and problem resolution. Adept at fostering team morale through engaging activities and mentoring. Skilled in critical thinking and data entry, I effectively managed escalated customer issues, ensuring swift resolutions and maintaining strong client relationships.

Overview

13
13
years of professional experience

Work History

Guest Service Controller

AIR SEYCHELLES
04.2012 - Current
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Guest Service Agent

AIR SEYCHELLES
03.2003 - 03.2012
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Handle all passengers activities,including check in passenger ticket/e-ticket and handle onward connections. Scrutinize passenger passports. Ask security questions and watch out for Dangerous Goods.
  • Ensure efficient and effective passenger handling in compliance with the company policies and procedures.

PR and Communications Officer

SEYCHELLES TOURISM BOARD
04.2001 - 02.2003
  • Collaborated with marketing team to ensure cohesive messaging across all channels, strengthening brand identity.
  • Responded to clients queries about Seychelles as a holiday destination. What to do, where to visit and best hotels around via emails, letters and booklets.
  • Hotel visits with marketing representatives from around the globe.

Education

High School Diploma -

Seychelles Hospitality Tourism Training College
La Misere, Seychelles
02-2000

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Customer relations
  • Telephone skills

Languages

French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Interests

Reading

Listening to music

Timeline

Guest Service Controller

AIR SEYCHELLES
04.2012 - Current

Guest Service Agent

AIR SEYCHELLES
03.2003 - 03.2012

PR and Communications Officer

SEYCHELLES TOURISM BOARD
04.2001 - 02.2003

High School Diploma -

Seychelles Hospitality Tourism Training College

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Mirielle Doway