Misty Carroll
Gaffney
Summary
Dynamic and adaptable professional with a strong background in security, corrections, office administration, and customer service. Expertise in surveillance, scheduling, and building strong customer relationships, complemented by a proven track record of managing sensitive information and effectively juggling multiple priorities. Committed to maintaining high standards of professionalism while ensuring operational efficiency and safety. Proactive problem-solver dedicated to enhancing organizational success through exceptional service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security Services
Cowpens, SC
11.2023 - Current
- Achieved a secure environment by executing thorough security patrols. Strengthened surveillance operations through diligent monitoring of systems. Improved safety compliance by implementing rigorous protocol assessments.
- Assessed emergency situations and prepared thorough incident reports to inform future response strategies.
- Implemented access control protocols to ensure safety and promote positive interactions with staff and visitors.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Maintained detailed reports of daily activities, incidents, and irregularities review.
- Collaborated with local law enforcement during emergencies, enhancing response efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Correctional Officer
Cherokee County Detention Center
Gaffney, SC
08.2023 - 09.2023
- Monitored inmate activities to ensure safety and security within facility.
- Conducted regular inspections of living quarters and common areas for compliance with regulations.
- Implemented conflict resolution techniques to de-escalate potentially volatile situations.
- Collaborated with staff to develop and enforce operational procedures and protocols.
- Maintained control during transportation of inmates between facilities, ensuring adherence to safety standards.
Office Assistant
Peach City Body Sculpting
Gaffney, SC
05.2021 - 06.2023
- Managed scheduling and appointments using clinic management software to optimize client flow.
- Supported accurate documentation and record-keeping processes to ensure adherence to compliance standards.
- Collaborated with team members to streamline office processes, improving operational efficiency.
- Implemented organizational systems for office supplies, reducing overhead costs and improving accessibility.
- Supported marketing initiatives by creating promotional materials and managing social media updates to attract new clients.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Delivery Driver
AutoZone
Gaffney, SC
05.2019 - 07.2019
- Delivered automotive parts efficiently to customers and local businesses.
- Maintained accurate delivery schedules, ensuring timely service and customer satisfaction.
- Operated company vehicles safely, adhering to traffic regulations and safety protocols.
- Managed inventory for outgoing deliveries, verifying order accuracy before dispatch.
Education
High School Diploma -
Blacksburg High School
Blacksburg, SC06-2015
No Degree - Birth To Kindergarten Education
Gardner-Webb University
Boiling Springs, NCAssociate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ07-2027
Skills
- Security & Safety: Surveillance, Access Control, Law Enforcement Support, HIPAA Compliance
- Office & Administration: Scheduling, Clerical Support, Records Management, Microsoft Office Suite
- Customer Service: Front Desk Operations, Hospitality, Sales, Client Relations
- Technical: Photography, Social Media Management, Adobe Lightroom & Premiere, Data Entry
Certification
- Driver’s License
- Security License (Class D / Guard Card), 2023-11
Timeline
Security Officer
GardaWorld Security Services
11.2023 - Current
Correctional Officer
Cherokee County Detention Center
08.2023 - 09.2023
Office Assistant
Peach City Body Sculpting
05.2021 - 06.2023
Delivery Driver
AutoZone
05.2019 - 07.2019
High School Diploma -
Blacksburg High School
No Degree - Birth To Kindergarten Education
Gardner-Webb University
Associate of Arts - Business Fundamentals
University of Phoenix