Mitch Turner
Lugoff
Summary
Dynamic Store Manager with a proven track record at Walgreens, excelling in customer service and problem-solving. Achieved significant sales growth through innovative marketing strategies and effective team coaching. Skilled in optimizing store operations and inventory management, fostering a collaborative environment that enhances employee performance and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
05.2022 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Store Manager
Food Lion
02.2022 - 05.2023
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
Store Manager
BI-LO
03.2010 - 04.2022
- Developed staff training programs to enhance team skills and improve customer service.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Facilitated team meetings to communicate goals and encourage collaboration among staff.
- Managed budgeting and forecasting to align resources with business objectives.
- Created a positive work environment through recognition and incentive programs for employees.
- Maintained store appearance to provide a clean and welcoming shopping experience.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
Education
High School Diploma -
Lugoff Elgin
Lugoff, SCSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
- Store operations
Accomplishments
2020 Store Manager of the Year.
Store Managers Council - Served on the SMC for 2 years. Engaging with corporate and store mangers to deliver feedback and develop and implement new programs.
Certification
Food Safety certification
Timeline
Store Manager
Walgreens
05.2022 - Current
Store Manager
Food Lion
02.2022 - 05.2023
Store Manager
BI-LO
03.2010 - 04.2022
High School Diploma -
Lugoff Elgin