Mitchell Bone
Charleston
Summary
Dynamic Operations Manager with a proven track record at G2 Secure Staff, excelling in team leadership and operations management. Enhanced employee accountability and performance through effective training and development. Championed safety protocols, significantly reducing workplace accidents while fostering strong vendor relationships for improved service quality. Committed to continuous improvement and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Operations Manager
G2 Secure Staff
Charleston, SC
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
Ramp Supervisor
G2 Secure Staff
Charleston, SC
09.2017 - 04.2022
- Supervised daily ramp operations to ensure timely aircraft turnarounds.
- Coordinated crew schedules and assignments to optimize workflow efficiency.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced ramp service quality and reliability.
- Monitored equipment performance and facilitated timely maintenance checks.
- Led safety briefings, fostering a culture of compliance and accountability among team members.
- Collaborated with airline partners to resolve operational issues swiftly and effectively.
Server Assistant
Poogan's Porch
Charleston, SC
04.2013 - 04.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Trained new team members on restaurant protocols and customer service standards.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Education
High School Diploma -
Sulphur High School
Sulphur, LA01-2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Maintaining compliance
- Continuous improvements
Timeline
Operations Manager
G2 Secure Staff
04.2022 - Current
Ramp Supervisor
G2 Secure Staff
09.2017 - 04.2022
Server Assistant
Poogan's Porch
04.2013 - 04.2022
High School Diploma -
Sulphur High School