Mitzi Clavel Herrera
Charleston,SC
Summary
Bilingual healthcare and customer service professional with extensive experience in data entry, computer systems, and numerical accuracy, A proven ability to manage high-volume records with precision while delivering excellent patient care. Skilled in utilizing advanced software tools for data management and analysis, CPR and HIPAA certified. A strong foundation in biology, psychology, and healthcare administration enables me to effectively navigate complex healthcare environments while ensuring top-tier service and compliance. Developed strong analytical skills in fast-paced healthcare environment. Proficient in statistical analysis and data interpretation, with ability to translate complex data into actionable insights. Seeking to transition into new field where these transferrable skills can drive impactful results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Women's Health Coordinator
Our Lady of Mercy Community Outreach
11.2023 - Current
- Coordinated women's health services, including scheduling and patient intake
- Managed data entry for patient records and ensured timely updates in healthcare systems
- Facilitated educational workshops and community outreach events focused on women's health
- Collaborated with healthcare providers to ensure comprehensive care for underserved populations
- Utilized advanced spreadsheet tools to compile and analyze data for program evaluation
- Served as a liaison between patients, families, and healthcare providers to ensure seamless transitions across different levels of care.
- Managed budgets for health programs, ensuring cost-effective implementation without compromising quality of care.
Community Health Care Worker
AmeriCorps
04.2022 - 11.2023
- Delivered health education and resources to underserved communities, focusing on preventive care
- Conducted data entry and maintained accurate records for community health initiatives
- Assisted patients in navigating healthcare services and provided referrals to specialized providers
- Supported public health campaigns through outreach events and educational workshops
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
Optometric Technician & Licensed Optician
LensCrafters
03.2020 - 03.2022
- Conducted comprehensive vision tests and supported optometrists with patient care
- Entered and maintained detailed patient information into the Athena EMR system with 100% accuracy
- Assisted in financial transactions, including insurance processing and billing calculations
- Generated reports to track patient visits and optimize clinic efficiency
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Education
Bachelors - Biology & Psychology
Trident Technical College
North Charleston, SC08.2020
Bachelor of Science - Biology
Winthrop University
Rock Hill, SC05.2019
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experienced with Athena EMR System and database management
- Strong numerical and analytical skills for data entry and reporting
- CPR and HIPAA Certified
- Bilingual (English and Spanish)
- Exceptional organizational and multitasking abilities
- Healthcare management
- Data collection and report generation
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
Certification
- CPR Certified
- HIPAA Certified
- Bilingual Translation Certification
Languages
Spanish
Native or Bilingual
Timeline
Women's Health Coordinator
Our Lady of Mercy Community Outreach
11.2023 - Current
Community Health Care Worker
AmeriCorps
04.2022 - 11.2023
Optometric Technician & Licensed Optician
LensCrafters
03.2020 - 03.2022
- CPR Certified
- HIPAA Certified
- Bilingual Translation Certification
Bachelors - Biology & Psychology
Trident Technical College
Bachelor of Science - Biology
Winthrop University
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