M Jackson Dolan
Simpsonville
Summary
Experienced Networking professional with hands-on expertise supporting enterprise multiple enterprise networks and identity infrastructures, including SD-WAN deployments, QoS, load balancing techniques, PKI lifecycle management, and secure authentication services across Windows and mobile environments. Skilled in monitoring, troubleshooting, and resolving complex network connectivity and access-related issues while maintaining compliance with security and IT standards. Proven ability to manage infrastructure lifecycles, perform firmware and software upgrades, support enterprise deployments and installations, and maintain detailed technical documentation such as network diagrams and design documentation. Adept at coordinating with cross-functional teams including Network, Security, and Server Hosting groups to support project milestones, testing, validation, and operational continuity. Strong background in project management, end-user support, equipment installation, and delivering reliable enterprise-level technical support in fast-paced environments.
Overview
44
44
years of professional experience
Work History
Technical Customer Success Manager
Cato Networks
06.2024 - 11.2025
- Supported enterprise SD-WAN and secure access initiatives for large enterprise customers utilizing the Cato SASE platform.
- Assisted with onboarding, deployment, configuration, and support of secure connectivity and authentication solutions.
- Provided technical leadership and training to Customer Success Managers supporting enterprise network and identity services.
- Monitored and resolved customer network connectivity, authentication, and secure access issues across distributed environments.
- Assisted customers transitioning from legacy infrastructure to cloud-based secure networking solutions.
- Coordinated deployments, upgrades, testing, and validation activities with customers and internal engineering teams.
- Worked closely with Security, Network Operations, and Cloud teams to ensure successful project execution and operational continuity.
- Provided project updates and technical guidance during implementations and lifecycle management activities.
Solutions Architect
Cato Networks
03.2019 - 06.2024
- Led enterprise SD-WAN and SASE deployments supporting secure connectivity for branch offices, data centers, cloud services, and remote users.
- Performed deployment, configuration, troubleshooting, and support of secure authentication, Zero Trust, CASB, DLP, and Next-Generation Firewall solutions.
- Supported enterprise network lifecycle management including upgrades, migrations, firmware updates, and solution enhancements.
- Created and maintained detailed network architecture diagrams, deployment documentation, and technical design documentation.
- Served as primary technical resource for troubleshooting network connectivity and secure access issues during Proof-of-Concept and production deployments.
- Coordinated testing and validation of enterprise network and security solutions.
- Collaborated with Network, Security, Infrastructure, and Cloud teams to ensure successful solution implementation.
- Awarded Solutions Architect of the Year for the Americas and Worldwide (2023).
Regional Sales Director
Cato Networks
11.2017 - 03.2019
- Cato's VP of Sales wanted the first four salespeople at this startup to be engineers. I was recruited early to give sales a try. I was the second Regional Sales Director in the Americas, covering the U.S. East Coast and Canada.
- Forged partnerships with multiple channel partners to expand the network and drive sales.
- Met the annual sales quota through effective strategies and strong relationship management.
- Developed regional sales strategies to enhance market presence and drive growth.
- After 18 months in sales, I was given the option to return to engineering, and I took it (my preference).
Solutions Architect Manager, Principle Architect
Aryaka Networks
Greenville
04.2014 - 11.2017
- Managed a team of 15 Sales Engineers in the US and Europe Territories during the last two years at the company.
- Managed enterprise SD-WAN implementations and network connectivity projects for large customers across distributed environments.
- Supported deployment, installation, and upgrades of network infrastructure and secure connectivity services.
- Provided escalation support and troubleshooting for enterprise network performance and authentication-related issues.
- Assisted with planning, organizing, and implementing project milestones from initiation through completion.
- Developed technical training materials and operational documentation for engineering teams and partners.
- Coordinated closely with engineering and operations teams to ensure high service availability and customer success.
APM Systems Engineer
Riverbed Technologies
10.2013 - 05.2014
- Supported enterprise network performance monitoring, troubleshooting, and optimization initiatives.
- Conducted Proof-of-Concept deployments and assisted with secure network connectivity implementations.
- Analyzed network traffic, application performance, and infrastructure issues to identify remediation solutions.
- Assisted customers with enterprise networking upgrades and technical implementations across complex environments.
Sr. Sales Engineer
Riverbed Technology
Greenville
06.2009 - 05.2013
- Facilitated product integration by providing technical assistance to account managers and clients, achieving top user satisfaction.
- Delivered technical presentations to showcase product capabilities and advantages.
- Assisted sales team in identifying customer needs and tailoring solutions accordingly.
- Conducted Proof-of-Concept deployments and assisted with secure network connectivity implementations.
- Analyzed network traffic, application performance, and infrastructure issues to identify remediation solutions.
- Assisted customers with enterprise networking upgrades and technical implementations across complex environments.
- Collaborated with cross-functional teams to design effective solutions for clients.
Sr. Sales Engineer
Blue Coat Systems (later acquired by Symantec, August 2016)
11.2007 - 04.2009
- Supported secure web gateway and enterprise security solution deployments.
- Assisted customers with secure access, network troubleshooting, and deployment validation activities.
- Conducted enterprise Proof-of-Concept implementations and technical demonstrations.
Various positions
Various Companies
Olney
08.1981 - 10.2007
- Held multiple networking and security engineering positions supporting routers, switches, WAN technologies, enterprise security solutions, and telecommunication initiatives.
- Supported enterprise infrastructure deployments, installations, upgrades, and operational support activities.
- Served in the U.S. Air Force with TS/SCI clearance while stationed at the National Security Agency.
Education
Some College (No Degree) - Communications
Community College of The Air Force
Montgomery, ALSkills
- SD-WAN & SASE Architecture
- Enterprise Network Support
- Secure Authentication Services
- Network Troubleshooting & Remediation
- PKI & Identity Security Concepts
- Windows Network Connectivity Support
- Mobile Device Connectivity & Security
- Network Infrastructure Lifecycle Management
- Network Deployments & Upgrades
- Firmware / Software / Security Upgrades
- Network Documentation & Design
- Network Monitoring & Incident Response
- Secure Remote Access / Zero Trust
- Firewalls, Routers & Switches
- Technical Escalation & Ticket Resolution
- Cross-Functional Team Collaboration
- Project Coordination & Milestone Management
- Customer & Stakeholder Communication
Accomplishments
Solutions Architect of the Year, Cato Networks, 2022
Affiliations
2022-Present - Volunteer Docent at the Shoeless Joe Jackson Museum
Timeline
Technical Customer Success Manager
Cato Networks
06.2024 - 11.2025
Solutions Architect
Cato Networks
03.2019 - 06.2024
Regional Sales Director
Cato Networks
11.2017 - 03.2019
Solutions Architect Manager, Principle Architect
Aryaka Networks
04.2014 - 11.2017
APM Systems Engineer
Riverbed Technologies
10.2013 - 05.2014
Sr. Sales Engineer
Riverbed Technology
06.2009 - 05.2013
Sr. Sales Engineer
Blue Coat Systems (later acquired by Symantec, August 2016)
11.2007 - 04.2009
Various positions
Various Companies
08.1981 - 10.2007
Some College (No Degree) - Communications
Community College of The Air Force