M. Kayla Ferqueron
McCormick
Summary
Results-oriented professional with extensive experience in emergency communications and patient access. Known for exceptional data entry accuracy and commitment to compliance, effectively training new staff to enhance operational efficiency and service excellence.
Overview
24
24
years of professional experience
Work History
E911 Communications Officer/Addressing Clerk
McCormick County E911 Communications
McCormick
05.2015 - 09.2025
- Received, prioritized, and dispatched emergency and non-emergency calls for service, providing callers with appropriate pre-arrival instructions, and assigning appropriate medical, fire, law enforcement, and utility-related resources to the incident, ensuring citizens received the correct assistance in a timely and effective manner.
- Performed job duties with an emphasis on responder and citizen safety, and strict adherence to HIPAA, CJIS, and other federal, state, and local laws and guidelines.
- As a senior supervisory employee, reviewed calls for QA/QI, trained new employees, contributed to establishment and maintenance of standard operating procedures, assisted with interviewing and hiring, created training materials and quick references, and managed PSAP databases and equipment.
- Utilized NCIC to perform officer-requested inquiries and entered/cleared persons and items in NCIC, such as wanted/missing persons and stolen vehicles.
- Managed GIS mapping, assigned and verified E911 physical addresses for the county, coordinated the road-naming process, maintained the MSAG, and assisted the Communications Director as needed.
Patient Access Specialist
Abbeville Area Medical Center
Abbeville
05.2013 - 07.2014
- Scheduled patients and secured pre-certifications for outpatient procedures, facilitating timely access to necessary treatments.
- Registered patients for the Emergency Department and other medical centers; verified personal and insurance information, ensuring accurate copayment collection.
- Audited patient accounts for accuracy and confirmed medical necessity for procedures, supporting compliance and appropriate care.
- Managed switchboard operations, conducted nightly reports, supported admissions for inpatient and outpatient services, and trained new staff on office processes.
- Established a comprehensive training manual and "Quick Reference" guide for the Registration Dept.
911 Telecommunicator/EMT-Basic
McCormick County Emergency Services
McCormick
01.2005 - 10.2012
- Operated emergency communication systems for public safety response.
- Managed incoming emergency and non-emergency calls and prioritized dispatching units.
- As senior dispatcher, contributed to creation/maintenance of policies and procedures, created training materials and quick references for the PSAP, assisted with employee training, assisted with GIS mapping/addressing and MSAG/ALI maintenance.
- Coordinated PIER activities as well as events related to dispatcher support and appreciation.
Visitors Coordinator
McCormick County Chamber of Commerce
McCormick
05.2001 - 01.2005
- Provided information about the county and assisted residents, businesses, organizations, and tourists to enhance community engagement and support.
- Coordinated various events within the county, including parades, craft shows, pageants, and grand openings; assisted with other activities and meetings related to economic development and promotion of the county.
- Managed office operations, ensuring efficient communication and record-keeping through answering telephones, faxing documents, copying materials, emailing correspondence, filing records, maintaining databases, and creating informational packets.
Activities Assistant
McCormick Health Care Center
McCormick
05.2003 - 12.2004
- Met daily activity needs for residents in 120-bed skilled nursing facility, enhancing resident engagement and quality of life.
- Coordinated activities in the "Special Care Unit" for lower-functioning residents and those affected by dementia and Alzheimer's, promoting social interaction and cognitive stimulation.
- Provided activities for higher functioning residents, including religious, recreational, entertainment, social, and educational activities.
- Evaluated new admits and developed individual activity plans, monitoring and documenting daily progress toward established goals to ensure personalized care.
- Performed office duties as needed; brought the department up to date by utilizing computer programs for documenting, creating databases, and desktop publishing.
Education
Associate of Applied Science - Human Services
Piedmont Technical College
Greenwood12-2005
Skills
- Effective communication
- Call handling
- Crisis management
- Customer service
- Data entry accuracy
- Conflict resolution
- Compliance adherence
- Office administration
- Training experience
Timeline
E911 Communications Officer/Addressing Clerk
McCormick County E911 Communications
05.2015 - 09.2025
Patient Access Specialist
Abbeville Area Medical Center
05.2013 - 07.2014
911 Telecommunicator/EMT-Basic
McCormick County Emergency Services
01.2005 - 10.2012
Activities Assistant
McCormick Health Care Center
05.2003 - 12.2004
Visitors Coordinator
McCormick County Chamber of Commerce
05.2001 - 01.2005
Associate of Applied Science - Human Services
Piedmont Technical College