Monaé Ellis
Ladson
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
8
8
years of professional experience
Work History
Sales Specialist
APPLE
Charleston
04.2018 - Current
- Earned market recognition for outstanding NPS performance maintaining a 90% demonstrating a strong commitment to customer satisfaction
- Consistently delivers personalized solutions, resulting in strong customer, satisfaction, and loyalty
- Delivered consultative selling and product expertise, enhancing customer journey
- Recognized for cultivating long, lasting true base relationships with customers and team members
- Solved customers' concerns on the spot with patience and clarity while offering all of Apple, including Today at Apple
- Optimized store flow and reduced customer wait times, supporting team and leadership
- Created memorable customer experiences in high-velocity environments
Education
Associates - Business
Trident Technical College
Associates - Fashion Design
The Art Institute
Skills
- Sales presentations
- CRM proficiency
- Customer engagement
- Customer focus
- Strategic thinking
- Action orientation
- Complexity management
- Effective communication
- Situational adaptability
- Time management
- Microsoft Office
- Relationship building
Affiliations
- The Ronald Mcdonald House - June 2026
Timeline
Sales Specialist
APPLE
04.2018 - Current
Associates - Business
Trident Technical College
Associates - Fashion Design
The Art Institute