Mona Owen
Aiken
Summary
To use all the knowledge and abilities I have gained over the past years to push forward and further my career.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
House Cleaner
Fresh Perspectives
Aiken
05.2025 - 06.2026
- Cleaned residential spaces using eco-friendly products and techniques.
- Organized cleaning supplies and equipment for efficient workflow.
- Followed safety protocols to maintain a hazard-free environment.
Preloader/Package Handler
UPS
Aiken
05.2022 - 04.2024
- Sort packages for daily delivery
Meat Department Associate
Food Lion
Aiken
03.2022 - 05.2022
- Cut meat and stock cases
Cashier/Sales Associate
ALDI
Aiken
10.2021 - 03.2022
- Stock store, cash out customers
PVD Driver
UPS
Aiken
11.2021 - 01.2022
- Delivered packages for peak season
Retail Reset Merchandiser
TAB inc.
Rock Hill
08.2021 - 10.2021
- In trying to become lead of projects doing steel resets, cantilevers and merchandising
Retail Reset Merchandiser
ProVantage Corporate Solutions
Raleigh
10.2020 - 08.2021
- Traveled across the country doing merchandising and steel replacement
- I was a lead(in charge) from may 2021 until Aug 2021
- Attendance, project management, communication with our clients as well as training and skill assessment for employees
Manager
Plums
Beaufort
07.2018 - 09.2018
- Schedules, money management, expo, restraint setup and customer satisfaction
pantry/OP Front of House Asst. Manager
Plums Inc-Back of house
Beaufort
05.2017 - 09.2018
- I started out in the kitchen working the Oyster Prep Station. Steaming Seafood as orders came in. I have also worked Pantry making salads, desserts, homemade dressings, cornbread and pecans. Over the summer I was able to move up to front of house as an Asst. Manager. My responsibilities include assigning side work for servers, helping with expediting and running food to tables when necessary as well as checking on guests making sure they are enjoying their experience with us.
Back of House Team Member/ Customer Service
Plums
Beaufort
05.2017 - 09.2018
- Pantry,salad,oyster prep. I also know fry and grill stations
Sales Associate
Enmark Stations, Inc.
Beaufort
07.2017 - 05.2018
General Manager
Little Caesars
Beaufort
09.2016 - 05.2017
- My job responsibilities were to make sure the store ran smoothly and that customers orders came out accurately and on time. I managed the hiring, any disciplinary actions, and the letting go of employees as well. I was expected to maintain a proper schedule for staffing as well as do bank runs and cash money handling
Asst Management
Papa John's Pizza
Beaufort
06.2015 - 02.2016
- Duties included Scheduling, ordering trucks for the weeks business, Training new employees, money management and Shift runner
Manager
Papa John's
Rochester
05.2014 - 05.2015
- Money management and time management for customer orders big or small. Paperwork for daily tasks, employee management to make sure they were trained and knew thier job functions. Also did hiring and firing for location
Asst Manager
Papa John's Pizza
Greece
04.2014 - 05.2015
- Duties included Scheduling, ordering trucks for the weeks business, Training new employees, money management and Shift runner
Shift Lead
Blockbuster
Monroe
09.2012 - 07.2013
- Duties include opening and closing the store, bank runs, maintaining customer satisfaction and performing daily tasks
Manager/Customer Service Trainer
Look-ah-Hookah
10.2011 - 07.2013
- Duties include Scheduling, Ordering, Hiring, Money/Bank Management, Inventory, assist with Event Coordination, on call 24/7 for assistance in any location and with any employees that need it
Customer Service/Asst. Manager
Sutherland Global Services AT&T Mobility Care
08.2011 - 10.2011
- Assist with Sales and Inventory using current POS systems
- Also serve customers face to face in the lounge with questions and services dealing with their hookah
Customer Care Representative
Verizon Wireless
Henrietta
05.2006 - 03.2010
- Answer phones and assist customers with billing and equipment issues
- Help customers evaluate their account to decide on the best plan and features for them
Cashier
Walmart
Geneseo
05.2004 - 05.2006
- Ran registers for the front end, layaway, connection center, photo lab and electronics
- ICS stocked the floors and unloaded trucks in the back for the days stock
- Connection center associate where I sold phones for T-mobile Verizon Cingular and Sprint
Cashier
Walmart
Geneseo
11.2003 - 02.2004
- (Christmas Help)
Cashier/Sales Associate
EnMarket
Beaufort
- Duties included cashing out customers, assisting with store orders and working in the Deli/Kitchen when extra help was necessary
Education
High School Diploma -
Livonia High School
Livonia Senior High School Diploma -
Livonia Senior High School
High school diploma or GED -
Some college -
Skills
- Dog handling
- QuickBooks
- Fact checking
- Mobile devices
- Kitchen Experience
- Writing skills
- Conflict management
- Cash register
- Mechanical knowledge
- Patient interaction
- Phone communication
- Sales
- Payroll
- HIPAA
- Front desk
- Document management
- Windows
- Time management
- Transportation
- Cleaning
- Telephone systems
- Retail sales transactions
- Custodial experience
- Zendesk
- Medical terminology
- Children
- Customer records maintenance
- Translation
- Telemarketing
- Outside sales
- Retail sales
- Call center
- Technical support
- Detailing
- Clerical experience
- Pet care
- Recruiting
- General ledger accounting
- Spark
- Food Service
- Planograms
- Safe work practices
- Copywriting
- Computer literacy
- Organizational skills
- Grocery store
- Adobe Photoshop
- Busser
- Office experience
- Google Docs
- Continuous improvement
- Computer operation
- Kennel experience
- Pet grooming
- Inside sales
- Task prioritization
- Branding
- Grammar
- Experience
- Data entry
- Salesforce
- Telecommunication
- Serving
- Driving
- Order picking
- Supervising experience
- Animal restraint
- Journalism
- Restaurant experience
- Food Preparation
- Crisis management
- Home care
- Tutoring
- Outbound calling
- Computer hardware
- Microsoft Excel
- HTML5
- Documentation review
- POS
- Travel planning
- Proofreading
- B2B sales
- Management
- Cooking
- Cash handling
- Human resources
- Merchandising
- Desktop support
- Negotiation
- Microsoft Outlook
- Pricing
- Guest relations
- Project management
- Microsoft Powerpoint
- Bookkeeping
- Help desk
- Mobile applications
- Host/hostess experience
- Store Management Experience
- Care plans
- Motivational interviewing
- Adaptability
- Phone etiquette
- Wireless sales
- Employee evaluation
- IOS
- Pastry experience
- Keyword research
- Quality control
- GPS
- Live chat
- AI
- Behavioral health
- Typing
- Analysis skills
- Research
- Home health
- Active Directory
- Warehouse experience
- Call center management
- Order management system
- Microsoft Word
- Janitorial experience
- Operating systems
- Upselling
- Animal handling
- Mac OS
- Social media management
- Customer support
- Floor care
- Customer data entry
- Route driving
- Baking
- Ability to follow instructions
- Food Safety
- Construction
- Lead generation
- Microsoft Access
- Computer skills
- Forklift
- 5G
- Assembly
- Communication skills
- Food Handling
- VoIP
Certification
Non-CDL Class C Driver's License
Languages
English
Additional Information - Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
House Cleaner
Fresh Perspectives
05.2025 - 06.2026
Preloader/Package Handler
UPS
05.2022 - 04.2024
Meat Department Associate
Food Lion
03.2022 - 05.2022
PVD Driver
UPS
11.2021 - 01.2022
Cashier/Sales Associate
ALDI
10.2021 - 03.2022
Retail Reset Merchandiser
TAB inc.
08.2021 - 10.2021
Retail Reset Merchandiser
ProVantage Corporate Solutions
10.2020 - 08.2021
Manager
Plums
07.2018 - 09.2018
Sales Associate
Enmark Stations, Inc.
07.2017 - 05.2018
pantry/OP Front of House Asst. Manager
Plums Inc-Back of house
05.2017 - 09.2018
Back of House Team Member/ Customer Service
Plums
05.2017 - 09.2018
General Manager
Little Caesars
09.2016 - 05.2017
Asst Management
Papa John's Pizza
06.2015 - 02.2016
Manager
Papa John's
05.2014 - 05.2015
Asst Manager
Papa John's Pizza
04.2014 - 05.2015
Shift Lead
Blockbuster
09.2012 - 07.2013
Manager/Customer Service Trainer
Look-ah-Hookah
10.2011 - 07.2013
Customer Service/Asst. Manager
Sutherland Global Services AT&T Mobility Care
08.2011 - 10.2011
Customer Care Representative
Verizon Wireless
05.2006 - 03.2010
Cashier
Walmart
05.2004 - 05.2006
Cashier
Walmart
11.2003 - 02.2004
Cashier/Sales Associate
EnMarket
High School Diploma -
Livonia High School
Livonia Senior High School Diploma -
Livonia Senior High School